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User Support Technicians  (NOC 2282)
Toronto Region
Description |  Titles |  Duties |   Related Occupations

Technicians in this group provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. They are employed by computer hardware manufacturers and retailers, software developers, in call centres and in information technology units throughout the private and public sectors. Technicians in this group are also employed by independent technical support companies or they may be self-employed.

call centre agent – technical support, client support representative – systems, computer help desk representative – systems, computer help desk supervisor, hardware installation technician, hardware technical support analyst, help desk technician, software installation technician, software technical support analyst, systems support representative, technical support analyst – systems, technical support supervisor, user support technician.

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User support technicians perform some or all of the following duties:
  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Emulate or reproduce technical problems encountered by users
  • Provide advice and training to users in response to identified difficulties
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • May supervise other technical support workers in this group.
Included Cities in Region | Service Canada Offices

Toronto, Brampton, Mississauga, Oshawa, Vaughan, Ajax, Aurora, Beaverton, Bowmanville, Caledon, Cannington, East Gwillimbury, Halton Hills, King City, Markham, Milton, Newmarket, Oakville, Pickering, Port Perry, Richmond Hill, Whitby, Whitchurch-Stouffville, Acton, Algonquin Island, Bolton, Briars Park, Brooklin, Caledon East, Centre Island, Delrex, Dorset Park, Franklin Beach, Gaud Corners, Georgetown, Glen Williams, Jacksons Point, Marywood Meadows, Mono Road, Mossington Park, Newcastle, Nobleton, Norval, Orono, Port Darlington, Stouffville, Sutton, Toronto Islands, Uxbridge, Ward's Island, Wildwood, Wilmot Creek

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View a list of Service Canada offices in this area.

Wages for User Support Technicians in Toronto Region

Wages depend on job requirements and work conditions. They also vary between regions, for reasons such as location, labour agreements, and the availability of workers. The wages below are estimated before taxes.

Wage Estimates

Table of wage levels for your chosen occupation in your region as well as in the rest of the province or territory.
Location Wage ($/hr) Note
Low Median High
Toronto Region 16.25 24.04 38.46 NoteLink opens in a new window
Reference Period: 2010-2011
Source: Labour Force Survey - Statistics Canada
[ Source: Labour Market Information - HRSDC | Wage Methodology ]
Please consult the Ontario and Canada tabs for more useful information related to wages.