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Customer Service, Information and Related Clerks  (NOC 1453)
Toronto Region
Description |  Titles |  Duties |   Related Occupations

This unit group includes clerks who answer enquiries and provide information regarding an establishment's goods, services and policies and who provide customer services such as receiving payments and processing requests for services. They are employed by retail establishments, call centres, insurance, telephone and utility companies and other establishments throughout the private and public sectors.

accounts information clerk, bus information clerk, call centre agent – customer service, complaints clerk – customer service, counter enquiries clerk, courtesy desk clerk, customer service clerk, customer service representative – call centre, enquiries clerk, hospital information clerk, information clerk – customer service, lost-and-found clerk, order desk agent, public relations clerk, tourist information clerk.

The following is a summary of main duties for some occupations in this unit group:
  • Customer service clerks in retail establishments answer, in person or on the phone, enquiries from customers and investigate complaints regarding the establishment's goods, services and policies; arrange for refunds, exchange and credit for returned merchandise; receive account payments; and receive credit and employment applications.
  • Call centre agents take customer orders for goods or services; promote goods or services; respond to enquiries and emergencies; investigate complaints and update accounts.
  • Customer service clerks in insurance, telephone, utility and similar companies explain the type and cost of services offered; order services; provide information about claims or accounts; update accounts; initiate billing and process claim payments; and receive payment for services.
  • Information clerks provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.
Included Cities in Region | Service Canada Offices

Toronto, Brampton, Mississauga, Oshawa, Vaughan, Ajax, Aurora, Beaverton, Bowmanville, Caledon, Cannington, East Gwillimbury, Halton Hills, King City, Markham, Milton, Newmarket, Oakville, Pickering, Port Perry, Richmond Hill, Whitby, Whitchurch-Stouffville, Acton, Algonquin Island, Bolton, Briars Park, Brooklin, Caledon East, Centre Island, Delrex, Dorset Park, Franklin Beach, Gaud Corners, Georgetown, Glen Williams, Jacksons Point, Marywood Meadows, Mono Road, Mossington Park, Newcastle, Nobleton, Norval, Orono, Port Darlington, Stouffville, Sutton, Toronto Islands, Uxbridge, Ward's Island, Wildwood, Wilmot Creek

View a list of Service Canada offices in this area.

Jobs for Customer Service, Information and Related Clerks in Toronto Region

Job opportunities from Job Bank and contributing job sites are updated daily.

There are 423 job postings in Toronto Region.

Table of job opportunities for your chosen occupation at the regional level.
Date Posted Job Title Employer Location Source
2013-05-16 Customer service representative - call centre (Sales and Support at Home in Oshawa) Sykes Home powered by Alpine Access Inc.
  • Oshawa
Job Bank Job Bank
2013-05-16 Customer service representative - call centre (Sales and Service Rep) Bimmian
  • Oshawa
Job Bank Job Bank
2013-05-16 Outbound customer service representative (Dispatcher) Mr. Rooter Plumbing
  • Toronto
Job Bank Job Bank
2013-05-16 Customer service agent (Customer Service Representative) Doellken Woodtape (Surteco Canada)
  • Brampton
Job Bank Job Bank
2013-05-16 Customer service agent (Bilingual Customer Service Associate) Bilingual Source
  • Toronto
Job Bank Job Bank
2013-05-16 Outbound customer service representative (Medical Telephone Interviewers/Russian/English) Hooper Holmes Canada Ltd. /Portamedic
  • Toronto
Job Bank Job Bank
2013-05-16 information clerk - customer service 407 ETR CONCESSION COMPANY LTD.
  • Brampton
  • Toronto
Workopolis Workopolis
2013-05-16 information clerk - customer service GBC - GRAHAM BROWN CONSULTING INC.
  • Mississauga
  • Toronto
Workopolis Workopolis
2013-05-15 Service advisor - auto repair (Collision Repair Advisor) CARSTAR & AUTOPRO Oakville
  • Oakville
Job Bank Job Bank
2013-05-15 Maintenance service clerk (Pool & Spa Maintenance) Frisco Pools Inc.
  • Brampton
Job Bank Job Bank
2013-05-15 Customer service clerk - retail (CUSTOMER SERVICE & SALES) Frisco Pools Inc.
  • Brampton
Job Bank Job Bank
2013-05-15 Inbound customer service representative (Warehouse Clerk) ABL Employment
  • Mississauga
Job Bank Job Bank
2013-05-15 Customer service clerk (Bilingual Customer Service Representative) Bilingual Source
  • Markham
Job Bank Job Bank
2013-05-15 Customer service agent (Booking Coordinator) Able Translations Ltd
  • Mississauga
Job Bank Job Bank
2013-05-15 Inbound customer service representative (Inbound Sales Representative) Custom Maids Incorporated
  • Toronto
Job Bank Job Bank
2013-05-15 Maintenance service clerk (Pool & Spa Maintenance) Frisco Pools Inc.
  • Brampton
Job Bank Job Bank
2013-05-15 Call centre agent - customer service (Customer Service) Centaur Group Inc.
  • Toronto
Job Bank Job Bank
2013-05-15 Customer service agent (Customer Service / Order Entry Representative) Quantum Management Services
  • Vaughan
Job Bank Job Bank
2013-05-15 information clerk - customer service APPLEONE EMPLOYMENT SERVICES
  • Richmond Hill
Workopolis Workopolis
2013-05-15 information clerk - customer service THE BRICK GROUP
  • Brampton
Workopolis Workopolis

Where to look for job opportunities

Job postings can be found in many places: on the Internet, on community bulletin boards, at job fairs or in newspaper help wanted sections.

Information about available work is often circulated through managers, employees and business associates, as well as through family, friends and acquaintances. Networking Link opens in a new window is one of the best ways to search for jobs.

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