Explore Careers - Job Market Report
Clerks in this unit group write correspondence, proofread material for accuracy, compile material for publication and perform other related clerical duties. They are employed by newspapers, periodicals, publishing firms and by establishments throughout the private and public sectors.
advertising clerk, classified advertising clerk, correspondence clerk, directory compiler, editorial assistant, press clipper, proofreader, publication clerk, reader, translation clerk.
- Classified advertising clerks receive customers' orders for classified advertising, write and edit copy, calculate advertising rates and bill customers.
- Correspondence clerks write business and government correspondence such as replies to requests for information and assistance, damage claims, credit and billing enquiries and service complaints.
- Editorial assistants and publication clerks assist in the preparation of periodicals, advertisements, catalogues, directories and other material for publication; proofread material; verify facts and conduct research.
- Proofreaders read material prior to publication to detect and mark for correction any grammatical, typographical or compositional errors within tight deadlines.
- Readers and press clippers read newspapers, magazines, press releases and other publications to locate and file articles of interest to staff and clients.
Toronto, Brampton, Mississauga, Oshawa, Vaughan, Ajax, Aurora, Beaverton, Bowmanville, Caledon, Cannington, East Gwillimbury, Halton Hills, King City, Markham, Milton, Newmarket, Oakville, Pickering, Port Perry, Richmond Hill, Whitby, Whitchurch-Stouffville, Acton, Algonquin Island, Bolton, Briars Park, Brooklin, Caledon East, Centre Island, Delrex, Dorset Park, Franklin Beach, Gaud Corners, Georgetown, Glen Williams, Jacksons Point, Marywood Meadows, Mono Road, Mossington Park, Newcastle, Nobleton, Norval, Orono, Port Darlington, Stouffville, Sutton, Toronto Islands, Uxbridge, Ward's Island, Wildwood, Wilmot Creek
Education & Job Requirements for Correspondence, Publication and Related Clerks in Toronto Region
Education and job requirements can vary by region. Workers in regulated occupations require a licence to work legally. Workers in non-regulated occupations do not require a licence, but employers may have other certification requirements.
Employment requirements are prerequisites generally needed to enter an occupation.
- Completion of secondary school is required.
- Additional courses or a diploma in writing, journalism or a related field may be required.
- Previous clerical or administrative experience may be required.
Regulation by Province/Territory
Some provinces and territories regulate certain professions and trades while others do not. If you have a licence to work in one province, your licence may not be accepted in other provinces or territories. Consult the table below to determine in which province or territory your occupation/trade is regulated.
|Province and Territory||Regulation|
|Newfoundland and Labrador||
|Prince Edward Island||
Programs in the order in which they are most likely to supply graduates to this occupation (Correspondence, Publication and Related Clerks):
- Business Operations Support and Assistant Services
- English Language and Literature, General
- Business Administration, Management and Operations
- Education, General
- Linguistic, Comparative and Related Language Studies and Services
The essential skills profiles can:
- Help determine, based on skill sets, which career may best suit a particular individual.
- Assist job seekers to write a résumé or prepare for a job interview.
- Help employers to create a job posting.
Employers place a strong emphasis on essential skills in the workplace. Essential skills are used in nearly every occupation, and are seen as “building blocks” because people build on them to learn all other skills.
Each profile contains a list of example tasks that illustrate how each of the 9 essential skill is generally performed by the majority of workers in an occupation. The estimated complexity levels for each task, between 1 (basic) and 5 (advanced), may vary based on the requirements of the workplace.
Correspondence, Publication and Related Clerks
Correspondence, publication and related clerks write routine correspondence, proofread material for accuracy, compile material for publication and perform other related clerical duties. They are employed by newspapers, periodicals, publishing firms and by establishments throughout the private and public sectors.
- Read memos from supervisors in order to understand changes in policies. (2)
- Read letters from subscribers who have suggestions for future articles or comments on the publication's content. (2)
- May read letters, memos and bulletins from various sources such as government agencies or from a minister's office to stay abreast of issues which will be dealt with in correspondence. (2)
- Proofread articles for publication. (3)
- Read briefing notes in order to integrate new information into writers' drafts. (3)
- May read regulations and specifications regarding insertion of copy in publications. (3)
- May read manuals which outline the procedures and protocol for correspondence. (3)
- May consult a variety of directories, such as phone directories and specialized directories, such as listings of consultants, ministry personnel or constituency offices. (1)
- May read lists of classifications and codes to ensure that ads are put in the correct sections. (1)
- May read forms such as classified advertising forms or layout forms. (2)
- May read a master schedule showing deadlines of various production teams. (2)
- May read measurements on a computer program and on a reduction wheel to reduce the size of copy. (2)
- May fill in invoice forms for advertising copy. (2)
- May enter information into tables to describe material being typeset. (2)
- May refer to rate tables for specifications for various types of advertisements. (3)
- May read and interpret graphs or charts accompanying an article to ensure figures are accurate and to correct mistakes. (3)
- May read copy of television station programming in order to prepare a television guide timetable. (3)
- Write memos to staff members to accompany news releases and clippings. (1)
- Write confirmation notes or queries to customers concerning the layout of their orders. (2)
- Write letters to writers and artists to provide information or to explain why the publication cannot use a proposed article, illustration or photograph. (2)
- Complete production sheets and event information reports. (2)
- May write e-mail messages to other staff members to request information. (2)
- May write captions to accompany photographs to be published. (2)
- Write letters to respond to concerns raised in correspondence from readers. (3)
- May write monthly and yearly reports summarizing trends in correspondence. (4)
- May write short articles, particularly if they are working on a small publication. (4)
- Accept cash or credit card payments and make change. Credit card payments may be taken over the phone. (1)
- May calculate invoices for classified ads, including GST and discounts. (3)
- Monitor deadlines to ensure that articles are received on time to be included in publications. (1)
- May compile weekly sales totals for inclusion in quarterly reports. (2)
- Use a pica agate ruler to measure lines in classified ads. (1)
- May measure the length of a classified ad in inches and multiply by the number of columns it will occupy when determining the cost of the ad. (2)
- May calculate the average number or the percentage of letters received about various issues. (2)
- May estimate how much space an article is going to take or the cost of running ads of different lengths. (1)
- May ask co-workers about the meaning and spelling of particular words. (1)
- Communicate with book designers and sales staff regarding deadlines for production of changes made to orders. (2)
- Communicate with members of the public concerning the placement of ads or complaints or compliments about past issues. (2)
- Interact with writers, artists and freelancers who have suggestions for articles or designs. (2)
- Talk to printers and photo laboratory personnel to co-ordinate production deadlines. (2)
- Interact at meetings with consultants, editors and other supervisory personnel to clarify correspondence style and protocol and to check sources of information. (3)
- May resolve problems when clients are invoiced twice for work they have already paid for. They check files and apologize to customers who have been inconvenienced. (1)
- May be asked to rerun an ad only to find that the necessary logo is missing. If a file search fails to locate the missing logo, they contact clients to provide another copy. (1)
- May face a sensitive situation when making minor changes to writing which has been submitted and approved for publication. They collaborate with the author, using tact to effect the changes without causing hostility. (2)
- May have problems drafting an appropriate reply to correspondence which has political connotations. They check procedures manuals, conduct background research and consult experts before drafting a response. (3)
- Decide which letters of complaint from readers should be forwarded to the editor. (1)
- May decide which terms in the thesaurus are most apt as an index entry for an article. They make the decision based on past experience and the preferred usage by journalists. (2)
- Decide whether to accept an ad which is submitted very close to layout time. (2)
- Decide whether to offer a customer compensation for an inaccurate ad. (2)
- Decide how many facts to check when verifying and proofreading a story. (3)
Critical Thinking information was not collected for this profile.Job Task Planning and Organizing
Own Job Planning and Organizing
Correspondence, publication and related clerks are given general instructions from editors or other supervisory personnel and set their own priorities to carry out the work within established time frames. (3)
Planning and Organizing for Others
Publication clerks' planning tends to be short term and oriented towards meeting press or production deadlines. Co-ordination with personnel in other departments such as sales or layout is often required. Disruptions from incoming calls and from clients may be frequent but are of short duration. Some tasks, such as correcting proofs, may be carried out on a regular schedule to accommodate other workers who must deal with the copy to meet press deadlines. (3)
Correspondence clerks' planning of their job tasks varies according to the volume of correspondence and the urgency of the reponses. Their planning must take into account the due dates set for correspondence and the possible delays which may occur in getting necessary input for responses from departments. Their planning also takes into account the need to produce reports regularly. Emergency requests can alter work schedules for short periods of time. (3)Significant Use of Memory
- Remember the dates of various production deadlines.
- May remember font types, colour and layouts of specific customers' advertisements.
- May memorize accounting codes or prices for various types and sizes of ads.
- May consult a thesaurus, dictionary or grammar text to check a point when proofreading a document. (1)
- May refer to past issues of the publication to check information for a subscriber. (2)
- May contact supervisors or subject matter experts to locate information for responses to sensitive correspondence. (3)
- They enter customer information in a computer database so that they may, for example, retrieve previous ads automatically by typing in the client's phone number. (2)
- They may check the status of clients' accounts. (2)
- They may use e-mail and the Internet. (2)
- They may use word processing software such as Microsoft Word or WordPerfect. (3)
- They may use software packages such as Compugraphics to enter text for ads and PowerPoint presentation software to generate graphs for reports. (3)
- They may use spreadsheet software to summarize customer service expenditures. (3)
Working with Others
Correspondence clerks work independently for the most part, logging, editing and writing correspondence. Publication clerks work independently to take information from clients, proofread, prepare mock-ups and write invoices. Correspondence and publication clerks work in a team environment, collaborating closely with editors, consultants, service representatives and press personnel.Continuous Learning
Correspondence, publication and related clerks learn on the job and through courses. They may take courses in desktop publishing, editing or selling. They may take a variety of computer courses, such as those related to graphic design.
Information for Newcomers
Provincial credential assessment services assess academic credentials for a fee. Contact a regulatory body or other organization to determine if you need an assessment before spending money on one that is not required or recognized.
The assessment will tell you how your education compares with educational standards in the province or territory where you are planning to settle can help you in your job search.
- British Columbia - International Credential Evaluation Service (ICES)
- Alberta - International Qualifications Assessment Service (IQAS)
- Saskatchewan - International Qualifications Assessment Service The Government of Saskatchewan provides this service through an interprovincial agreement with the Government of Alberta.
- Manitoba - Academic Credentials Assessment Service – Manitoba (ACAS)
- Québec - Service des évaluations comparatives d’études (SECE)
- Northwest Territories - International Qualifications Assessment Service (IQAS). The Government of the Northwest Territories provides this service through an interprovincial agreement with the Government of Alberta.
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