Employers place a strong emphasis on essential skills in the workplace. Essential skills are used in nearly every occupation, and are seen as ¿building blocks¿ because people build on them to learn all other skills.
Each profile contains a list of example tasks that illustrate how each of the 9 essential skill is generally performed by the majority of workers in an occupation. The estimated complexity levels for each task, between 1 (basic) and 5 (advanced), may vary based on the requirements of the workplace.
Data entry clerks type at keyboards and data entry consoles to input coded, statistical and other information onto diskettes, disks or tapes for storage. They are employed in offices and computer centres throughout the private and public sectors.
- Discover incorrect data when processing paperwork, such as purchase orders or payroll. They check with sources and, if necessary, re-enter the data. (1)
- Encounter incomplete paperwork in support of an invoice. They try to locate the missing information by calling the worker who authorized the invoice. (1)
- Have customers who request products without knowing the product codes. They match product descriptions with computer listings to find the needed information. (1)
- Find that sources of information are inconsistent. For example, a work site time sheet and an injury report may show a different number of hours worked. They check with forepersons or managers to verify information. (2)
- Face production and scheduling problems when computers break down. They find alternatives to complete work orders or prepare information for payroll in a limited amount of time. (3)
- Decide whether to enter information onto the computer if there are discrepancies or missing information. (1)
- Decide whether to change records on the computer, such as changing a number on an invoice when it is considered incorrect. (1)
- Decide whether to call a customer when information, such as weights or bills of lading numbers, is not clear. (1)
- Decide whether they can assist a customer with a request. (1)
- Decide whether paperwork has been reported correctly, such as payroll figures, purchase orders or work hours. They sign and authorize figures and do the final checking before payment. (2)
- Decide in what order to complete tasks, in consultation with a co-worker. They may recommend system changes to their supervisor. (2)
Critical Thinking information was not collected for this profile.
Job Task Planning and Organizing
Data entry clerks perform ordered and repetitive tasks. They may decide on the priority of work, provided they meet deadlines. Interruptions may be frequent, caused by the need to track down errors in input documents or by the receipt of rush orders. (2)
Significant Use of Memory
- Remember where to find information saved on computer files.
- Memorize computer codes to save processing time.
- Recall details about how to process a variety of forms.
- Find names, addresses and telephone numbers in telephone books or directories. (1)
- Find invoice or product order status in computer or paper records. (1)
- Obtain information from co-workers to clarify input documents, such as the number of hours worked or details of purchase orders. (2)
- May seek information about computer programs and systems from computer programmers and analysts. (2)
Other Essential Skills:
Working with Others
Data entry clerks work independently. They may work as a member of a team of operators or administrative staff to complete assignments. They keep their co-workers and supervisors informed of their work progress and share information with them.
Data entry clerks continue to learn, particularly with regard to new computer applications, customer service and teamwork.