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Customer Service Representatives – Financial Services  (NOC 1433)
Muskoka-Kawarthas Region
Description |  Titles |  Duties |   Related Occupations

Customer service representatives in this unit group process customers' financial transactions and provide information on related banking products and services. They are employed by banks, trust companies, credit unions and similar financial institutions.

bank teller, credit union teller, financial customer service representative, foreign exchange teller – financial services.

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Customer service representatives in this unit group perform some or all of the following duties:
  • Process customer cash deposits and withdrawals, cheques, transfers, bills, credit card payments, money orders, certified cheques and other related banking transactions
  • Obtain and process information required for the provision of services, such as opening accounts and savings plans and purchasing bonds
  • Sell travellers' cheques, foreign currency and money orders
  • Balance daily transactions using computer programs, calculators and adding machines
  • Sort and file deposit slips and cheques
  • Prepare customer statements and other correspondence for mailing
  • Answer enquiries and resolve problems or discrepancies concerning customers' accounts.
Included Cities in Region | Service Canada Offices

Peterborough, Bracebridge, Brighton, Cobourg, Gravenhurst, Huntsville, Lindsay, Port Hope, Trent Hills, Bobcaygeon, Bridgenorth, Chemong Heights, Chemong Park, Fenelon Falls, Fife's Bay, Lakefield, Omemee, Stewart Heights

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View a list of Service Canada offices in this area.

Outlook & Prospects for Customer Service Representatives – Financial Services in Muskoka-Kawarthas Region

The future forecast and current conditions for an occupation can vary based on location or due to changes in the economy, technology, or demand for a product or service.

Local Employment Potential Information

Table on the employment potential for Customer Service Representatives – Financial Services in Muskoka-Kawarthas Region as well as in the rest of the Ontario.
Location Employment Potential Release Date
Muskoka-Kawarthas Region Fair 2012-07-25

In the Muskoka - Kawarthas region the outlook for customer service representatives in financial services is expected to be average in 2012-2013. According to the 2006 census, there were over 700 customer service representatives in this area.

In Ontario, the outlook for customer service representatives in financial services is expected to be average in 2012-2013. This is a large occupation in the province with a labour force of close to 39,000 at the time of 2006 census. This occupation has a slightly younger workforce when compared to others in Ontario. Due to the entry level nature of this position, turnover will create some job openings. Four out of five customer service representatives in financial services are female.

The increasing use of automation in the financial services sector will continue to limit demand for this occupation. Some of the services normally provided by customer service representatives have shifted from in-person assistance at the local branch to automated teller, telephone, and web-based services. However, the role of customer service representatives is changing to include the promotion of financial products and services.

[ Source: Labour Market Information - HRSDC ]
Please consult the Ontario and Canada tabs for more useful information related to outlook.