Explore Careers - Job Market Report
Airline sales and service agents issue tickets, provide fare quotations, make reservations, conduct passenger check-in, trace missing baggage, arrange for cargo shipments and perform other related customer service duties to assist airline passengers. Airline sales and service agents are employed by airline companies. Load planners, who plan the positioning of cargo on aircraft, are also included in this unit group.
airline baggage agent, airline cargo agent, baggage tracer, airline, client service representative – airline, counter services agent, airline, customer service agent, airline, load planner, airline, passenger agent, airline, passenger service representative, reservation agent, airline, station agent, airline, ticket agent, airline.
- Airline passenger and ticket agents help customers plan travel time and routes, prepare and issue tickets, assign seats, prepare boarding passes, check baggage, attend boarding gates, assist pre-boarding passengers and provide information on fares and flight schedules and routes.
- Airline baggage agents trace lost, delayed or misdirected baggage for customers.
- Airline cargo agents weigh cargo and compute freight costs, calculate charges for services and insurance, process bills of lading, cargo manifests and other documents, trace lost or misdirected cargo and maintain shipping and other records.
- Airline reservation agents reserve seats for tour companies, travel agencies, wholesalers and the general public using computerized systems, provide information on airline passengers and process mileage points.
- Airline station agents complete pre-flight documents regarding passenger and cargo load, catering count, special requests and other flight information and relay operational messages to operations control and downline stations. They also perform duties of ticket, baggage and cargo agents.
- Airline load planners calculate load weights for compartments of aircraft using charts and computers and plan load to distribute and balance cargo.
Brantford, Burlington, Hamilton, St. Catharines, Niagara Falls, Port Colborne, Stoney Creek, Thorold, Welland, Dundas, Dunnville, Fort Erie, Grimsby, Lincoln, Niagara-on-the-Lake, Simcoe, Bay Beach, Beamsville, Carlisle, Crescent Beach, Crescent Park, Crystal Beach, Delhi, Flamboro, Fort Erie Beach, Fort Erie North, Mississauga Beach, Mulgrave, Oakhill Forest, Old Fort Erie, Point Abino, Port Dover, Ridgeway, Ridgewood, Rose Hill Estates, Shand's Corner, Thunder Bay, Waterford, Wavecrest, Waverly Beach, Woodhouse Acres
Outlook & Prospects for Airline Sales and Service Agents in Hamilton--Niagara Peninsula Region
The future forecast and current conditions for an occupation can vary based on location or due to changes in the economy, technology, or demand for a product or service.
National Outlook – 10-Year Projection (2011-2020)
This section provides labour demand and labour supply projections for this occupation over the 2011-2020 period.
Note: The tables, graphs and middle paragraph shown under this section display updated 2011-2020 projection results. The remaining narrative text (2009-2018 projections) will be updated shortly. We apologize for the inconvenience.
The data in the following table are derived from HRSDC’s Canadian Occupational Projection System (COPS). COPS uses a variety of models to produce a detailed 10-year labour market projection per broad skill level and per occupation at the national level, which focuses on the trends of labour supply and labour demand over the next ten years.
This occupation (Airline Sales and Service Agents) is part of a larger occupational group called Occupations in Travel and Accommodation (NOC 643).
|Occupations in this group||
Travel Counsellors (6431)
Pursers and Flight Attendants (6432)
Airline Sales and Service Agents (6433)
Ticket Agents, Cargo Service Representatives and Related Clerks (Except Airline) (6434)
Hotel Front Desk Clerks (6435)
|Employment (non-student) in 2010||65,834|
|Median Age of workers in 2010||38|
|Average Retirement Age in 2010||63|
Occupation Projection for Canada
Over the 2008-2010 period, this occupation experienced a decrease in employment and a large increase in the unemployment rate, which rose to 9.1% in 2010. Wages remained stable and relatively low. According to key labour market indicators, the number of job seekers was more than sufficient to fill the job openings in this occupation.
Over the 2011-2020 period, an occupation will be in excess demand (a shortage of workers) if the projected number of job openings is significantly greater than the projected number of job seekers. An occupation will be in excess supply (a surplus of workers) if the projected number of job openings is smaller than the projected number of job seekers. For Occupations In Travel And Accommodation, over the 2011-2020 period, job openings (arising from expansion demand and replacement demand) are expected to total 15,298 and 16,790 job seekers (arising from school leavers, immigration and mobility) are expected to be available to fill the job openings.
Based on projections and considering that there was a surplus of labour in this occupation, it is expected that there will be more job seekers than job openings over the 2011-2020 period. More than 80% of job openings for the projection period will arise from retirements. Even though workers in this occupation are younger than in most occupations, over 12,000 openings will be created by departures for retirement. Furthermore, although there will be no expansion demand over the projection period, this is an improvement over what was observed during the previous decade when employment dropped. As for labour supply, school leavers will account for the majority of job seekers over the 2011-2020 period. In fact, school leavers will far outnumber job openings. However, in the past many workers left this occupation. This will continue to be the case over the projection period. As the skills required for this occupation are relatively generic, many workers enter this occupation while searching for employment in other occupations that better match their career goals. Moreover, the difficult conditions in this occupation lead many workers to leave it for another occupation.
This Chart contains data for Projection of Job Openings vs. Job Seekers for Canada. Information is available in the following tables.
|Other Replacement Demand||1,708||11%|
|Projected Job Openings||15,298||100%|
|Projected Job Seekers||16,790||100%|
In which industry or sector do people in this occupation find jobs in Canada?
This table shows the industry and sectors employing the highest number of people in this occupation.
|Industry / Sector||%|
|Transportation and warehousing||95.50|
|Administrative and support, waste management and remediation services||3.30|
What percentage of people in this occupation are members of a union?
This occupation (Airline Sales and Service Agents) is part of a larger group called Occupations in Travel and Accommodation (NOC 643). According to the Labour Force Survey (2009), the unionization rate for this group was 34%, while the unionization rate for all occupations was 31%.
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