Explore Careers - Job Market Report
This unit group includes clerks who answer enquiries and provide information regarding an establishment's goods, services and policies and who provide customer services such as receiving payments and processing requests for services. They are employed by retail establishments, call centres, insurance, telephone and utility companies and other establishments throughout the private and public sectors.
accounts information clerk, bus information clerk, call centre agent – customer service, complaints clerk – customer service, counter enquiries clerk, courtesy desk clerk, customer service clerk, customer service representative – call centre, enquiries clerk, hospital information clerk, information clerk – customer service, lost-and-found clerk, order desk agent, public relations clerk, tourist information clerk.
- Customer service clerks in retail establishments answer, in person or on the phone, enquiries from customers and investigate complaints regarding the establishment's goods, services and policies; arrange for refunds, exchange and credit for returned merchandise; receive account payments; and receive credit and employment applications.
- Call centre agents take customer orders for goods or services; promote goods or services; respond to enquiries and emergencies; investigate complaints and update accounts.
- Customer service clerks in insurance, telephone, utility and similar companies explain the type and cost of services offered; order services; provide information about claims or accounts; update accounts; initiate billing and process claim payments; and receive payment for services.
- Information clerks provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.
Brantford, Burlington, Hamilton, St. Catharines, Niagara Falls, Port Colborne, Stoney Creek, Thorold, Welland, Dundas, Dunnville, Fort Erie, Grimsby, Lincoln, Niagara-on-the-Lake, Simcoe, Bay Beach, Beamsville, Carlisle, Crescent Beach, Crescent Park, Crystal Beach, Delhi, Flamboro, Fort Erie Beach, Fort Erie North, Mississauga Beach, Mulgrave, Oakhill Forest, Old Fort Erie, Point Abino, Port Dover, Ridgeway, Ridgewood, Rose Hill Estates, Shand's Corner, Thunder Bay, Waterford, Wavecrest, Waverly Beach, Woodhouse Acres
Outlook & Prospects for Customer Service, Information and Related Clerks in Hamilton--Niagara Peninsula Region
The future forecast and current conditions for an occupation can vary based on location or due to changes in the economy, technology, or demand for a product or service.
Provincial Employment Potential Information
The following table identifies employment conditions within Ontario.
|Location||Employment Potential||Release Date|
|Hamilton--Niagara Peninsula Region||2012-03-20|
|Kingston - Pembroke Region||2012-11-30|
|Stratford--Bruce Peninsula Region||<Not assigned>||2012-11-30|
Additional Provincial Prospects
Visit the Provincial Job Futures for information on the current trends and the future outlook for occupations in this province or territory. This Web site is a joint effort of the federal, provincial and territorial governments. You can view a report specific to this occupation on: Provincial Job Futures - (Employment Prospects section) Web Site.
Labour Market Bulletins
An analysis of the local labour market and an assessment of local employment-related events.
Provincial / Territorial Labour Market News
Week of Apr 29 – May 03, 2013
- A new $8.5M sewage testing plant will be constructed in London
- A Delicate Edge, a new clothing boutique and hair salon, will open in Kincardine on Queen Street in May
- The City of Waterloo laid off nine employees as a result of a city-wide organizational review
Week of Apr 22 – Apr 26, 2013
- Penn Energy of Pennsylvania started site preparation on its 90-acre solar panel farm near Baltimore, just northeast of Cobourg, creating approximately 100 short-term jobs
- A 25,000 sq.-ft. Bed, Bath and Beyond has opened in London
- All eight Bruce Power plant nuclear generating units in Tiverton are now again in full operation. Bruce Power is currently seeking supply chain, IT, project management, operations and maintenance staff.
- Indigo Books in downtown Kingston will close on June 29 after the company decided not to renew its lease. The store employed over 20 full-time staff and several part-time staff.
- The Canadian Jewish News will stop publishing in June affecting 50 employees in Toronto and Montreal
- Foley’s Furnishing in Collingwood will close, affecting nine full-time employees and one part-time employee
Week of Apr 15 – Apr 19, 2013
- HGS Canada will expand its contact centre operations to Barrie, creating 500 jobs initially with the potential for future growth within the year. The company is currently hiring both entry level and management positions.
- A new Winners store opened at the Heritage Grove Shopping Centre in Owen Sound creating approximately 70 jobs. Additional stores set to open at the centre include Value Village, Michael's, the Dollar Tree and Future Shop.
- Hudson's Bay Company will open an outlet store at the Premium Outlet mall in Halton Hills this summer
- Boomerang Kids, a consignment retailer that sells children's clothing and toys, will open three new Ottawa locations as well as a new Toronto location
Week of Apr 08 – Apr 12, 2013
- Nordstrom Inc. announced that it will open a second location in Toronto in the fall of 2016 at the Yorkdale Shopping Centre. The Centre will also undergo a $331M expansion starting in January 2014.
- H&M, a clothing retailer, will open a new 22,000 sq.-ft. store in the Bayshore Shopping Centre in Ottawa in the fall
- Colibri Technologies Inc. will receive up to $900,000 through the Federal Economic Development Agency for Southern Ontario for product development. The company expects to create as many as 17 full-time jobs in Toronto with an additional 130 jobs by 2016.
- Bourgeois Motors Ltd., a car dealership in Midland, is moving to a larger facility in August 2013 and plans to hire more employees
- St. Thomas-Elgin General Hospital is outsourcing its transcription services to Accentus, resulting in the layoff of eight workers at the hospital
- The Retail Council of Canada, in partnership with the City of Toronto, will host the Retail Job Fair on April 30, 2013 at the Toronto Reference Library
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