Explore Careers - Job Market Report
This unit group includes clerks who answer enquiries and provide information regarding an establishment's goods, services and policies and who provide customer services such as receiving payments and processing requests for services. They are employed by retail establishments, call centres, insurance, telephone and utility companies and other establishments throughout the private and public sectors.
accounts information clerk, bus information clerk, call centre agent – customer service, complaints clerk – customer service, counter enquiries clerk, courtesy desk clerk, customer service clerk, customer service representative – call centre, enquiries clerk, hospital information clerk, information clerk – customer service, lost-and-found clerk, order desk agent, public relations clerk, tourist information clerk.
- Customer service clerks in retail establishments answer, in person or on the phone, enquiries from customers and investigate complaints regarding the establishment's goods, services and policies; arrange for refunds, exchange and credit for returned merchandise; receive account payments; and receive credit and employment applications.
- Call centre agents take customer orders for goods or services; promote goods or services; respond to enquiries and emergencies; investigate complaints and update accounts.
- Customer service clerks in insurance, telephone, utility and similar companies explain the type and cost of services offered; order services; provide information about claims or accounts; update accounts; initiate billing and process claim payments; and receive payment for services.
- Information clerks provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.
Outlook & Prospects for Customer Service, Information and Related Clerks in Abitibi-Témiscamingue Region
The future forecast and current conditions for an occupation can vary based on location or due to changes in the economy, technology, or demand for a product or service.
Local Employment Potential Information
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For 2012 - 2014, the employment outlook is fair in the Abitibi-Témiscamingue region for this occupation.
According to the 2006 census data, workers in this occupation were employed in almost all industries, with some concentration in administrative services (30%), trade (20%), public administration (15%), information and cultural industries (15%), and utilities (10%). The number of jobs in this occupation has increased in recent years, partly because of growth in call centres, but also because of increased emphasis on customer service.
Job openings will come about primarily as a result of turnover and from the need to replace retiring workers but some new jobs will be created. Jobs will be offered to students, young workers with little labour market experience and people returning to the labour market. This occupation is often a person's first work experience and a gateway to other occupations, either within the same organization or in other industries. A high school diploma is usually required. It should also be noted that many vacancies may be filled by experienced clerks who are unemployed.
Local Labour Market News
Week of May 27 – May 31, 2013
- Seventy jobs will be progressively terminated by September 13th at the Centre d'Interaction Proximédia, a call centre located in Rouyn-Noranda (available in French only)
Week of May 06 – May 10, 2013
- The Centre de santé et de services sociaux Les Eskers of Abitibi is lacking staff in many sectors (available in French only)
Week of Apr 15 – Apr 19, 2013
- In Rouyn-Noranda, Xstrata Copper's Horne smelter has announced that it will be investing $150M in its recycling plant up to 2016, creating some 30 jobs (available in French only)
Week of Mar 11 – Mar 15, 2013
- Following the closure of Zellers in Val-d'Or on March 14, a hundred-some employees lost their jobs (available in French only)
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