Explore Careers - Job Market Report

in
Printing Options
User Support Technicians  (NOC 2282)
Southern Region
Description |  Titles |  Duties |   Related Occupations

Technicians in this group provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. They are employed by computer hardware manufacturers and retailers, software developers, in call centres and in information technology units throughout the private and public sectors. Technicians in this group are also employed by independent technical support companies or they may be self-employed.

call centre agent – technical support, client support representative – systems, computer help desk representative – systems, computer help desk supervisor, hardware installation technician, hardware technical support analyst, help desk technician, software installation technician, software technical support analyst, systems support representative, technical support analyst – systems, technical support supervisor, user support technician.

View all

User support technicians perform some or all of the following duties:
  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Emulate or reproduce technical problems encountered by users
  • Provide advice and training to users in response to identified difficulties
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • May supervise other technical support workers in this group.
Included Cities in Region | Service Canada Offices

Bridgewater, Digby, Lunenburg, Shelburne, Yarmouth

View all

View a list of Service Canada offices in this area.

Jobs for User Support Technicians in Southern Region

Job opportunities from Job Bank and contributing job sites are updated daily.

There are currently no job offers available in Southern Region for this occupation.

Where to look for job opportunities

Job postings can be found in many places: on the Internet, on community bulletin boards, at job fairs or in newspaper help wanted sections.

Information about available work is often circulated through managers, employees and business associates, as well as through family, friends and acquaintances. Networking Link opens in a new window is one of the best ways to search for jobs.

RSS job search feed

Subscribe to the Canada’s National Job Bank's RSS job search feedLink opens in a new window and receive automatic job posting updates for the location and occupation you have selected.

Please consult the Nova Scotia and Canada tabs for more useful information related to jobs.