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User Support Technicians  (NOC 2282)
Fredericton--Oromocto
Description |  Titles |  Duties |   Related Occupations

Technicians in this group provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. They are employed by computer hardware manufacturers and retailers, software developers, in call centres and in information technology units throughout the private and public sectors. Technicians in this group are also employed by independent technical support companies or they may be self-employed.

call centre agent – technical support, client support representative – systems, computer help desk representative – systems, computer help desk supervisor, hardware installation technician, hardware technical support analyst, help desk technician, software installation technician, software technical support analyst, systems support representative, technical support analyst – systems, technical support supervisor, user support technician.

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User support technicians perform some or all of the following duties:
  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Emulate or reproduce technical problems encountered by users
  • Provide advice and training to users in response to identified difficulties
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • May supervise other technical support workers in this group.
Included Cities in Region | Service Canada Offices

Fredericton, Nackawic, Oromocto

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View a list of Service Canada offices in this area.

Education & Job Requirements for User Support Technicians in Fredericton--Oromocto

Education and job requirements can vary by region. Workers in regulated occupations require a licence to work legally. Workers in non-regulated occupations do not require a licence, but employers may have other certification requirements.

List of Associations

AssociationsLink opens in a new window are organizations that may provide news to its members about networking events, professional development and other common issues for people working in the same industry.

[ Source: Labour Market Information - HRSDC ]

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[ Source: CanLearn - HRSDC ]

Local Training

English training:

Academy of Learning
Bathurst Campus
219 Main Street, Suite 13
Bathurst, NB E2A 1A9
Telephone: (506) 546-7441
http://www.academyoflearning.com
aolbathurst@nb.aibn.com

Academy of Learning
Miramichi Campus
208 MacCullum Street
Miramichi, NB E1V 2A1
Telephone: (506) 622-8935
Fax: (506) 622-8909
http://www.academyoflearning.com
academyoflearning@nb.aibn.com

Centre for Arts and Technology
130 Carleton Street
Fredericton, NB E3B 3T4
Telephone: (506) 460-1280 or 1-877-369-1888
http://www.digitalartschool.com

Eastern College
Fredericton Campus
850 Prospect Street
Fredericton, NB E3B 9M5
Telephone: 1-877-297-0777
http://www.easterncollege.ca

Eastern College
Moncton Campus
1070 St. George Boulevard
Moncton, NB E1E 4K7
Telephone: 1-877-297-0777
http://www.easterncollege.ca

Eastern College
Saint John Campus
212 McAllister Drive
Saint John, NB E2J 2S7
Telephone: 1-877-297-0777
http://www.easterncollege.ca

New Brunswick Community College
Moncton Campus
1234 Mountain Road
Moncton, NB E1C 8H9
Telephone: (506) 856-2220 or 1-888-664-1477
Fax: (506) 856-3288
http://www.nbcc.ca
student.services@nbcc.ca

New Brunswick Community College
Saint John Campus
950 Grandview Avenue
P.O. Box 2270
Saint John, NB E2L 3V1
Telephone: (506) 658-6600 or 1-800-416-4080
Fax: (506) 658-6792
http://www.nbcc.ca
studentservices.nbccsj@nbcc.ca

New Brunswick Community College
Woodstock Campus
100 Broadway Street
Woodstock, NB E7M 5C5
Telephone: (506) 325-4400
Fax: (506) 328-8426
http://www.nbcc.ca
nbccwd-studentservice@nbcc.ca

French training:

Collège communautaire du Nouveau-Brunswick
Bathurst Campus
725 College Street
P.O. Box 266
Bathurst, NB E2A 3Z2
Telephone: (506) 547-2145 or 1-800-552-5483
Fax: (506) 457-7674
http://www.ccnb.nb.ca

Collège communautaire du Nouveau-Brunswick
Edmundston Campus
225 Pouvoir Road
P.O. Box 70
Edmundston, NB E3V 3K7
Telephone: (506) 735-2500 or 1-888-695-2262
Fax: (506) 735-2717
http://www.ccnb.nb.ca

For additional information about training institutions, please visit http://canlearn.ca.

[ Report Publication Date: 2011-09-09 | Source: Labour Market Information - HRSDC ]
Information for Newcomers

Getting your language skills assessed

If you do not know what your English or French language level is, visit one of the Language Assessment Centres across Canada. They will assess your language level and direct you to the appropriate language training program.

[ Source: Citizenship and Immigration Canada ]
Please consult the New Brunswick and Canada tabs for more useful information related to education and job requirements.