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Ticket Agents, Cargo Service Representatives and Related Clerks (Except Airline)  (NOC 6434)
Kitchener--Waterloo--Barrie Region
Description |  Titles |  Duties |   Related Occupations

Ticket agents, cargo service representatives and related clerks (except airline), quote fares and rates, make reservations, issue tickets, process cargo shipment, check baggage and perform other related customer service duties to assist travellers. They are employed by bus and railway companies, freight forwarding and shipping companies, boat cruise operators and other public transit establishments and by travel wholesalers.

bus ticket agent, cargo customer service representative, counter service agent, railway, railway passenger agent, reservations clerk, railway, ticket agent (except airline).

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Ticket agents in this unit group perform some or all of the following duties:
  • Answer customer inquiries, quote fares and assist clients in planning travel times and routes
  • Reserve seats for tour companies, travel agencies, wholesalers and the general public
  • Issue tickets, handle cash transactions and check baggage
  • Receive and record bookings for package tours from retail travel agencies and supply information regarding available vacancies when working for wholesale travel companies.
Cargo service representatives in this unit group perform some or all of the following duties:
  • Quote fare and rates for cargo shipment
  • Compute shipment costs including charges for services and insurance using rate tables and schedules and prepare and maintain shipping and other documents
  • Check in passenger baggage and sort for loading by baggage handlers or may load baggage directly into buses, railway cars or cruise ships
  • Trace lost or misdirected passenger baggage or cargo shipment.
Included Cities in Region | Service Canada Offices

Barrie, Cambridge, Guelph, Kitchener, Orillia, Waterloo, Bradford West Gwillimbury, Collingwood, Innisfil, Midland, New Hamburg, New Tecumseth, Orangeville, Penetanguishene, Port McNicoll, Shelburne, Alliston, Ayr, Beeton, Buena Vista Park, Cardwell, Cookstown, Cumberland Beach, Elmira, Elmvale, Purple Hill, Rockcut, Rockwood, Starrview Acres, St. Jacobs, Tottenham

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View a list of Service Canada offices in this area.

Education & Job Requirements for Ticket Agents, Cargo Service Representatives and Related Clerks (Except Airline) in Kitchener--Waterloo--Barrie Region

Education and job requirements can vary by region. Workers in regulated occupations require a licence to work legally. Workers in non-regulated occupations do not require a licence, but employers may have other certification requirements.

Skills Requirements

There are often specific abilities, aptitudes and knowledge that are prerequisites to obtain employment in an occupation.

Most employers who advertise are looking for workers who have the following experience and skills:

Experience:
0-2 years

Specific Skills:
Input computer data. Make and confirm reservations. Process credit cards, vouchers and other payments. Suggest related products or services to clients.

Business Equipment and Computer Applications:
IBM compatible and central reservation system (CRS).

[Source: Labour Market Information - HRSDC ]

List of Associations

AssociationsLink opens in a new window are organizations that may provide news to its members about networking events, professional development and other common issues for people working in the same industry.

[ Source: Labour Market Information - HRSDC ]

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[ Source: CanLearn - HRSDC ]
Information for Newcomers

Getting your language skills assessed

If you do not know what your English or French language level is, visit one of the Language Assessment Centres across Canada. They will assess your language level and direct you to the appropriate language training program.

[ Source: Citizenship and Immigration Canada ]
Please consult the Ontario and Canada tabs for more useful information related to education and job requirements.