• Refer to letters from ride manufacturers describing equipment defects to repair them. (2)
• Refer to equipment manuals to maintain and repair rides. (3)

• Skim memos and bulletins on employee bulletin boards to find new information which is relevant to their dealing or supervising function, such as changes in regulations. (1)
• Read notes that they have made to quick study the rules of a game. (2)
• Read gaming guidelines set by provincial governments to ensure that the rules of the game are consistently applied, using the index to reference specific games. (3)

• Read specifications on machines and parts such as manufacturers' names, part numbers, load limits and operational procedures. (2)
• May interpret city, highway and grounds maps to transport amusement rides, games and other attractions to different sites. (2)
• Read schematic and assembly drawings to assemble, dismantle and repair new or unfamiliar attraction equipment. (3)

• Refer to sign-in sheets at the beginning of each shift to identify their pit number, game assignment, such as roulette or black jack, and start time. (1)
• Complete a variety of forms such as closure sheets, chip box count forms, table count forms and counter cheque requests. (2)
• Refer to diagrams and supporting numerical data, such as ratios showing odds, to learn the rules of a game and explain them to players. (3)

• Write lists of parts to requisition supplies needed to maintain attraction equipment, such as nuts, bolts and bulbs. (1)
• Maintain log books to record information about the operation and maintenance of rides including the date, town, maintenance requirements and related work completed. (1)
• Complete inspection sheets each time a ride is set up to document that each step of the safety check, such as fencing the area around the ride, was performed. (1)

• Complete forms in tabular format to account for the chips and people at each table. Accuracy is very important. (1)
• Complete a closure sheet, which is signed by the dealer and the supervisor when closing a table, to record the chip count and its total value. (1)
• May write brief reports to document incidents such as a dispute between a dealer and a player regarding pay-out. (2)

• May receive payment from customers and make change. (1)

• May receive money from players purchasing chips in designated denominations, such as $100 worth of chips in $10 and $5 denominations. (1)
• May count out quantities of chips to process purchase requests from players. The actual counting only occurs when the number of chips requested is not a factor of 10 since chips are prestacked in 20s. (2)
• May calculate the amount of money that each winner receives according to the placement of chips, the betting odds and the value assigned to the non-value and value chips. Complexity is enhanced by the high volume of calculations required, the quick speed of calculation and the precise accuracy required. (4)

• May time the rides to operate them as specified. (1)

• May verify or establish the chip accounting when opening or closing a table. They calculate the total value of the chips, taking counts for each chip denomination and multiplying by their monetary values. (2)
• May monitor finances at tables hourly to determine whether tables are making or losing money, if Dealers should be replaced or whether customers have cheated. They use how much was wagered and paid out at each table to calculate the percentage retained. (2)

• May count the number of children getting on a ride and the number of tickets collected to reconcile them. (1)
• May measure the distance from the lowest point of the ride to the ground to ensure that it is in conformance with regulations. (1)
• May compare the height of children to the minimum height requirement set for each ride to decide whether to allow entry. (1)
• May count the players to determine the prize won, in games where the pay-out varies with the number of players. (1)
• May measure the distance between the ends of gondolas and the frame of the ride and compare to regulations in order to determine where to make adjustments to a ride. This prevents the ride from malfunctioning and being a risk to customers. (1)

• May count out quantities of chips to players. (1)

• May estimate the weight of individuals and the total weight of those being allowed on attraction equipment, such as the Gravitron, so as not to exceed the equipment's load restriction. (1)
• May estimate the number of running hours left in a part before it needs replacing, considering factors such as wear, to perform preventive maintenance. (2)

• May estimate table winnings or losses over the course of an evening within an accuracy of $50.00. (2)

• May interact with manufacturers to order parts by phone, arranging for delivery to the attraction's current location. (1)
• Interact with co-workers to co-ordinate work, such as setting up and tearing down rides, and to discuss equipment problems. (1)
• Communicate with customers to take tickets and to advise them of safety procedures, such as lowering the safety bar. (1)
• Deal with complaints from customers. (2)
• May try to persuade customers to participate in games of chance. (2)
• May interact with crews under their direction to supervise and direct work. (3)

• Interact with supervisors on the floor by calling out when performing tasks, such as shuffling or money change, to obtain supervisory verification. (1)
• Communicate with players to teach them gaming rules. (2)
• Interact with players to ensure that the rules of the games are followed, to collect losing bets and pay out winning bets and to make the gaming experience fun. (2)
• Interact with players to amicably resolve conflicts regarding pay-outs, seeking the assistance of their supervisor if the conflict is not quickly resolved or appears to be escalating. (3)

• May deal with disputes over counts, betting practices or rules. They provide the customer with the appropriate explanations; however, casino policies instruct them to avoid arguing with the customer and to refer problems to their supervisor. (1)
• May interact with intoxicated players while supervising gambling tables and games. They attempt to defuse the situation without harming the long-term client relationship, calling on security to expel players only as a last resort. (2)
• May observe parents disobeying their safety instructions by lifting children from a ride before it has fully stopped. They reiterate the instructions, stressing that following the rules is a safety measure designed to protect children. (2)
• May hear an unusual sound in the ride equipment. They troubleshoot the problem by first identifying its nature and scope, keeping in mind that diligence in this regard is essential to public safety, and then repairing the problem possibly with the assistance of their co-workers or foreperson. (3)

• May decide if it is necessary to involve their supervisor in resolving problems with gambling patrons. (1)
• May decide when to shut down a ride for maintenance and repair. (2)
• May decide to deny patrons access to a ride when they appear intoxicated or do not meet the minimum height requirements. (2)
• May decide how best to allocate human resources to assemble and dismantle attraction equipment. (2)

Critical Thinking information was not collected for this profile.

Workers in casino occupations have little variety in their work activities although the attraction site may vary. Work priorities are set by their foreperson and there are standard procedures for performing in these tasks. They have some scope to order tasks relating to such matters as timing rides and dealing with customers. They respond to occasional interruptions due to poor weather conditions and mechanical breakdowns. Supervisors of amusement attraction operators have comparatively more complex planning and organizing requirements (Level 3) relating to their responsibilities for overseeing crews and inspecting equipment. (3)

Gambling dealers have little variety in their work activities although pit bosses may assign them to different gambling tables and games, such as blackjack, roulette or keno. They have minimal requirements for job task planning and organizing due to the highly regulated and procedurally-driven nature of the gambling industry. Specific procedures and rules must be followed in sequence during gaming with no variation allowed. Supervisors of gambling casino workers have comparatively more complex planning and organizing requirements (i.e., Level 2) relating to their responsibilities for establishing times for breaks and dealing with customer conflicts. (3)

• May remember the work schedule for attraction operators to provide backup for breaks.
• May recall table counts, player counts and player patterns to identify whether players are cheating.
• May memorize the different values assigned to non-value (i.e., no preassigned value, value is assigned at the table) roulette chips to facilitate the speed of pay-outs.
• May memorize gaming rules and amendments.

• May speak to representatives of equipment manufacturers to get information about parts. (1)
• May refer to gaming regulations and books to learn the rules of the games. (1)
• May refer to equipment manuals or consult co-workers and supervisors to obtain information needed for maintaining and repairing attraction equipment. (2)
• May speak with co-workers to find out different approaches for dealing with difficult gambling patrons. (2)

• Use computer-controlled machinery or equipment. For example, they may use a device which acts like a calculator to track money taken in at gambling tables. (1)

Workers in casino occupations and workers in other amusement occupations work independently as part of an overall team. Workers in casino occupations co-ordinate their work with co-workers, under the direction of their supervisors. Gambling dealers are not permitted to interact with each other while operating gambling tables and work directly with their supervisors. They will, however, exchange ideas and information with other gambling dealers during breaks.

Casino occupations continue to learn about new equipment technology and customer relations. There is a strong tradition of on-the-job training, with coaching done by forepersons. Gambling dealers may receive up to six weeks of training upon hire to acquire core gaming knowledge and to master one game. They continue to learn to be able to operate a variety of gambling tables and games. New learning is also acquired by reading bulletins from the gaming commission to stay abreast of regulatory changes and through self-directed reading to brush up on gaming rules.