Employers place a strong emphasis on essential skills in the workplace. Essential skills are used in nearly every occupation, and are seen as ¿building blocks¿ because people build on them to learn all other skills.
Each profile contains a list of example tasks that illustrate how each of the 9 essential skill is generally performed by the majority of workers in an occupation. The estimated complexity levels for each task, between 1 (basic) and 5 (advanced), may vary based on the requirements of the workplace.
Gambling casino workers operate gaming tables, maintain slot machines, accept keno wagers, pay out winning bets and jackpots and collect losing bets. They are employed by gambling casinos. Supervisors of gambling casino workers are included in this unit group.
- May deal with disputes over counts, betting practices or rules. They provide the customer with the appropriate explanations; however, casino policies instruct them to avoid arguing with the customer and to refer problems to their supervisor. (1)
- May interact with intoxicated players while supervising gambling tables and games. They attempt to defuse the situation without harming the long-term client relationship, calling on security to expel players only as a last resort. (2)
- May observe parents disobeying their safety instructions by lifting children from a ride before it has fully stopped. They reiterate the instructions, stressing that following the rules is a safety measure designed to protect children. (2)
- May hear an unusual sound in the ride equipment. They troubleshoot the problem by first identifying its nature and scope, keeping in mind that diligence in this regard is essential to public safety, and then repairing the problem possibly with the assistance of their co-workers or foreperson. (3)
- May decide if it is necessary to involve their supervisor in resolving problems with gambling patrons. (1)
- May decide when to shut down a ride for maintenance and repair. (2)
- May decide to deny patrons access to a ride when they appear intoxicated or do not meet the minimum height requirements. (2)
- May decide how best to allocate human resources to assemble and dismantle attraction equipment. (2)
Critical Thinking information was not collected for this profile.
Job Task Planning and Organizing
Workers in casino occupations have little variety in their work activities although the attraction site may vary. Work priorities are set by their foreperson and there are standard procedures for performing in these tasks. They have some scope to order tasks relating to such matters as timing rides and dealing with customers. They respond to occasional interruptions due to poor weather conditions and mechanical breakdowns. Supervisors of amusement attraction operators have comparatively more complex planning and organizing requirements (Level 3) relating to their responsibilities for overseeing crews and inspecting equipment. (3)
Gambling dealers have little variety in their work activities although pit bosses may assign them to different gambling tables and games, such as blackjack, roulette or keno. They have minimal requirements for job task planning and organizing due to the highly regulated and procedurally-driven nature of the gambling industry. Specific procedures and rules must be followed in sequence during gaming with no variation allowed. Supervisors of gambling casino workers have comparatively more complex planning and organizing requirements (i.e., Level 2) relating to their responsibilities for establishing times for breaks and dealing with customer conflicts. (3)
Significant Use of Memory
- May remember the work schedule for attraction operators to provide backup for breaks.
- May recall table counts, player counts and player patterns to identify whether players are cheating.
- May memorize the different values assigned to non-value (i.e., no preassigned value, value is assigned at the table) roulette chips to facilitate the speed of pay-outs.
- May memorize gaming rules and amendments.
- May speak to representatives of equipment manufacturers to get information about parts. (1)
- May refer to gaming regulations and books to learn the rules of the games. (1)
- May refer to equipment manuals or consult co-workers and supervisors to obtain information needed for maintaining and repairing attraction equipment. (2)
- May speak with co-workers to find out different approaches for dealing with difficult gambling patrons. (2)
Other Essential Skills:
Working with Others
Workers in casino occupations and workers in other amusement occupations work independently as part of an overall team. Workers in casino occupations co-ordinate their work with co-workers, under the direction of their supervisors. Gambling dealers are not permitted to interact with each other while operating gambling tables and work directly with their supervisors. They will, however, exchange ideas and information with other gambling dealers during breaks.
Casino occupations continue to learn about new equipment technology and customer relations. There is a strong tradition of on-the-job training, with coaching done by forepersons. Gambling dealers may receive up to six weeks of training upon hire to acquire core gaming knowledge and to master one game. They continue to learn to be able to operate a variety of gambling tables and games. New learning is also acquired by reading bulletins from the gaming commission to stay abreast of regulatory changes and through self-directed reading to brush up on gaming rules.