Explore Careers - Job Market Report
This unit group includes clerks who answer enquiries and provide information regarding an establishment's goods, services and policies and who provide customer services such as receiving payments and processing requests for services. They are employed by retail establishments, call centres, insurance, telephone and utility companies and other establishments throughout the private and public sectors.
accounts information clerk, bus information clerk, call centre agent – customer service, complaints clerk – customer service, counter enquiries clerk, courtesy desk clerk, customer service clerk, customer service representative – call centre, enquiries clerk, hospital information clerk, information clerk – customer service, lost-and-found clerk, order desk agent, public relations clerk, tourist information clerk.
- Customer service clerks in retail establishments answer, in person or on the phone, enquiries from customers and investigate complaints regarding the establishment's goods, services and policies; arrange for refunds, exchange and credit for returned merchandise; receive account payments; and receive credit and employment applications.
- Call centre agents take customer orders for goods or services; promote goods or services; respond to enquiries and emergencies; investigate complaints and update accounts.
- Customer service clerks in insurance, telephone, utility and similar companies explain the type and cost of services offered; order services; provide information about claims or accounts; update accounts; initiate billing and process claim payments; and receive payment for services.
- Information clerks provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.
Outlook & Prospects for Customer Service, Information and Related Clerks in Vancouver Island and Coast Region
The future forecast and current conditions for an occupation can vary based on location or due to changes in the economy, technology, or demand for a product or service.
Local Employment Potential Information
|Location||Employment Potential||Release Date|
|Vancouver Island and Coast Region||2010-12-10|
This is a large occupational group in the area, which is found across industries, with many potential employers.
Greater opportunities exist for workers who have excellent communication, interpersonal, organization, customer service, and problem solving and computer skills. The minimum education requirement for most employers is a high school diploma. Customer service experience is usually a requirement. In some cases, specialized knowledge or experience with a particular product may be required.
Local Labour Market News
Week of Apr 08 – Apr 12, 2013
- BC's wind power sector has grown to three projects, and five more are in various development stages. These include Vancouver Island’s Cape Scott wind project, which will employ 250 people at peak construction in 2013
Week of Mar 18 – Mar 22, 2013
- 1,200 municipal employees of Saanich have ratified a collective agreement that includes a 7.25% wage increase over four years
- An eight-day motion picture shoot that started March 18, 2013, is expected to inject nearly a million dollars into the Central Vancouver Island economy. The Godzilla production is benefiting local hospitality and other service industries.
Week of Mar 11 – Mar 15, 2013
Week of Feb 04 – Feb 08, 2013
- U.S.-based Target will be opening its Nanaimo North Town Centre store in May and is expected to hire approximately 140 staff
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