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Customer Service, Information and Related Clerks  (NOC 1453)
Vancouver Island and Coast Region
Description |  Titles |  Duties |   Related Occupations

This unit group includes clerks who answer enquiries and provide information regarding an establishment's goods, services and policies and who provide customer services such as receiving payments and processing requests for services. They are employed by retail establishments, call centres, insurance, telephone and utility companies and other establishments throughout the private and public sectors.

accounts information clerk, bus information clerk, call centre agent – customer service, complaints clerk – customer service, counter enquiries clerk, courtesy desk clerk, customer service clerk, customer service representative – call centre, enquiries clerk, hospital information clerk, information clerk – customer service, lost-and-found clerk, order desk agent, public relations clerk, tourist information clerk.

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The following is a summary of main duties for some occupations in this unit group:
  • Customer service clerks in retail establishments answer, in person or on the phone, enquiries from customers and investigate complaints regarding the establishment's goods, services and policies; arrange for refunds, exchange and credit for returned merchandise; receive account payments; and receive credit and employment applications.
  • Call centre agents take customer orders for goods or services; promote goods or services; respond to enquiries and emergencies; investigate complaints and update accounts.
  • Customer service clerks in insurance, telephone, utility and similar companies explain the type and cost of services offered; order services; provide information about claims or accounts; update accounts; initiate billing and process claim payments; and receive payment for services.
  • Information clerks provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.
Included Cities in Region | Service Canada Offices

Victoria, Campbell River, Colwood, Courtenay, Duncan, Nanaimo, Parksville, Port Alberni, Comox, Ladysmith, Lake Cowichan, Port McNeill, Qualicum Beach, Sidney, View Royal, Cumberland, Sooke

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View a list of Service Canada offices in this area.

Outlook & Prospects for Customer Service, Information and Related Clerks in Vancouver Island and Coast Region

The future forecast and current conditions for an occupation can vary based on location or due to changes in the economy, technology, or demand for a product or service.

Local Employment Potential Information

Table on the employment potential for Customer Service, Information and Related Clerks in Vancouver Island and Coast Region as well as in the rest of the British Columbia.
Location Employment Potential Release Date
Vancouver Island and Coast Region Good 2010-12-10

This is a large occupational group in the area, which is found across industries, with many potential employers.

Greater opportunities exist for workers who have excellent communication, interpersonal, organization, customer service, and problem solving and computer skills. The minimum education requirement for most employers is a high school diploma. Customer service experience is usually a requirement. In some cases, specialized knowledge or experience with a particular product may be required.

[ Source: Labour Market Information - HRSDC ]
Please consult the British Columbia and Canada tabs for more useful information related to outlook.