Explore Careers - Job Market Report
Receptionists and switchboard operators greet people arriving at offices, hospitals and other establishments, direct visitors to appropriate person or service, answer and forward telephone calls, take messages, schedule appointments and perform other clerical duties. They are employed by hospitals, medical and dental offices and in other offices throughout the public and private sectors.
admitting clerk, answering service operator, business receptionist, dental receptionist, front desk clerk (except hotel), hospital admitting clerk, medical receptionist, reception clerk, receptionist, switchboard operator, telereceptionist.
- Receptionists greet people coming into offices and other establishments, direct them to the appropriate contacts or services, and provide information in person and by phone and may perform clerical duties and maintain front desk security and security access lists.
- Hospital admitting clerks interview patients to obtain and process information required to provide hospital and medical services.
- Medical and dental receptionists greet patients, schedule appointments, using manual or computerized systems, receive and record payment for services, and direct patients to appropriate areas.
- Switchboard operators operate a telephone system or switchboard to answer, screen and forward telephone calls, taking messages and providing information as required; and may perform clerical duties.
- Answering service operators answer telephones and record and relay messages.
- Front desk clerks in a variety of institutional and commercial settings direct customers to appropriate areas, record bookings, handle credit card checks, receive payment, issue receipts, arrange tour reservations and deal with emergency situations.
Abbotsford, Burnaby, Coquitlam, Richmond, Surrey, Vancouver, Chilliwack, Langley, New Westminster, North Vancouver, Port Coquitlam, Port Moody, White Rock, Gibsons, Mission, Aldergrove, Brunswick Beach, Crescent, Crescent Beach, Cultus Lake, Elgin, Fort Langley, Grandview, Lions Bay, McMillan Island, Ocean Park, South Surrey, Sunnyside, Willoughby
Outlook & Prospects for Receptionists and Switchboard Operators in Lower Mainland - Southwest Region
The future forecast and current conditions for an occupation can vary based on location or due to changes in the economy, technology, or demand for a product or service.
Local Employment Potential Information
|Location||Employment Potential||Release Date|
|Lower Mainland - Southwest Region||N/A||N/A|
Local Labour Market NewsWeek of Nov 18 - Nov 22, 2013
- The Westbank project, that includes a 52-storey residential tower, a 10-storey retail/residential podium, and several six-storey retail/office buildings has been approved
- BC¿s only government-owned fertility clinic in Vancouver has been closed and clinic staff have been issued layoff notices. The Provincial Health Services Authority based its decision on the availability of private clinics.
- In fiscal year 2012/2013, Atira Property Management hired 105 Downtown Eastside (DTES) residents who were either underemployed, on government assistance, and/or lived in a single room occupancy building. Accounting firm Ernst and Young has since measured the economic benefit and found that for every dollar spent to employ a DTES resident, the economy benefited by $3.32.
- The Vancouver Coastal Health Authority is reported to have issued 17 layoff notices covering positions that include professional nutritionists and therapists who serve East Vancouver residents
- A tentative four-year contract has been reached between the BC Hospital Employees Union and US-based Aramark, which employs nearly 1,300 cleaning staff in Lower Mainland hospitals and extended care facilities. The agreement includes significant improvements in benefits and a modest wage increase.
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