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Airline Sales and Service Agents  (NOC 6433)
Red Deer Region
Description |  Titles |  Duties |   Related Occupations

Airline sales and service agents issue tickets, provide fare quotations, make reservations, conduct passenger check-in, trace missing baggage, arrange for cargo shipments and perform other related customer service duties to assist airline passengers. Airline sales and service agents are employed by airline companies. Load planners, who plan the positioning of cargo on aircraft, are also included in this unit group.

airline baggage agent, airline cargo agent, baggage tracer, airline, client service representative – airline, counter services agent, airline, customer service agent, airline, load planner, airline, passenger agent, airline, passenger service representative, reservation agent, airline, station agent, airline, ticket agent, airline.

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The following is a summary of main duties for some occupations in this unit group:
  • Airline passenger and ticket agents help customers plan travel time and routes, prepare and issue tickets, assign seats, prepare boarding passes, check baggage, attend boarding gates, assist pre-boarding passengers and provide information on fares and flight schedules and routes.
  • Airline baggage agents trace lost, delayed or misdirected baggage for customers.
  • Airline cargo agents weigh cargo and compute freight costs, calculate charges for services and insurance, process bills of lading, cargo manifests and other documents, trace lost or misdirected cargo and maintain shipping and other records.
  • Airline reservation agents reserve seats for tour companies, travel agencies, wholesalers and the general public using computerized systems, provide information on airline passengers and process mileage points.
  • Airline station agents complete pre-flight documents regarding passenger and cargo load, catering count, special requests and other flight information and relay operational messages to operations control and downline stations. They also perform duties of ticket, baggage and cargo agents.
  • Airline load planners calculate load weights for compartments of aircraft using charts and computers and plan load to distribute and balance cargo.
Included Cities in Region | Service Canada Offices

Red Deer, Blackfalds, Innisfail, Lacombe, Penhold, Ponoka, Rimbey, Sylvan Lake

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View a list of Service Canada offices in this area.

Education & Job Requirements for Airline Sales and Service Agents in Red Deer Region

Education and job requirements can vary by region. Workers in regulated occupations require a licence to work legally. Workers in non-regulated occupations do not require a licence, but employers may have other certification requirements.

Provincial/Territorial Regulation

Table of job opportunities for your chosen occupation at the provincial or territorial level.
Location Regulation
Alberta
Not regulated

This occupation does not require certification in Alberta.

Many occupations require licensing or certification to operate certain types of equipment, or to drive trucks and other vehicles. However, most of these occupations are not part of the list of regulated professions and trades.

[ Source: Labour Market Information - HRSDC ]

Provincial Training

Provincial Training Information - Alberta

Please consult EdInfo http://www.alis.gov.ab.ca/edinfo to find training opportunities in Alberta related to this occupation.

[ Report Publication Date: 2007-07-23 | Source: Labour Market Information - HRSDC ]

Ministries and Departments of Education

Education is the responsibility of the ten provinces and three territories. Each has its own ministry (sometimes called "department") that oversees the organization, delivery and assessment of education.


Distance Learning

Distance learning lets you study via the Internet or other methods such as cable TV or correspondence. It also opens virtual doors for students who cannot study away from home.

Visit CanLearn for a list of Canadian colleges, universities and other institutions providing thousands of courses at a distance.

[ Source: CanLearn - HRSDC ]
Information for Newcomers

Fact Sheet for Internationally Trained Individuals

Are you an internationally trained individual looking for guidance on foreign credential recognition in your profession in Canada? This occupational fact sheet can help you by providing information on:

  • the general requirements to work in your profession
  • the steps that you can take to find the most reliable sources of information

Tourism (PDF Format - Size: 766 KB)

[ Source: Foreign Credentials Referral Office - CIC ]
Please consult the Red Deer Region and Canada tabs for more useful information related to education and job requirements.