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User Support Technicians  (NOC 2282)
Lethbridge--Medicine Hat Region
Description |  Titles |  Duties |   Related Occupations

Technicians in this group provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. They are employed by computer hardware manufacturers and retailers, software developers, in call centres and in information technology units throughout the private and public sectors. Technicians in this group are also employed by independent technical support companies or they may be self-employed.

call centre agent – technical support, client support representative – systems, computer help desk representative – systems, computer help desk supervisor, hardware installation technician, hardware technical support analyst, help desk technician, software installation technician, software technical support analyst, systems support representative, technical support analyst – systems, technical support supervisor, user support technician.

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User support technicians perform some or all of the following duties:
  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Emulate or reproduce technical problems encountered by users
  • Provide advice and training to users in response to identified difficulties
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • May supervise other technical support workers in this group.
Included Cities in Region | Service Canada Offices

Lethbridge, Medicine Hat, Bassano, Bow Island, Brooks, Cardston, Claresholm, Coaldale, Coalhurst, Fort Macleod, Magrath, Nanton, Picture Butte, Pincher Creek, Raymond, Redcliff, Taber

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View a list of Service Canada offices in this area.

Jobs for User Support Technicians in Lethbridge--Medicine Hat Region

Job opportunities from Job Bank and contributing job sites are updated daily.

Information for Newcomers

Alberta Immigrant Nominee Program

The AINP is an immigration program operated on behalf of the Government of Alberta by the Ministry of Employment and Immigration in conjunction with Citizenship and Immigration Canada (CIC) to expedite the processing of an application for permanent residence. Individuals nominated by the Province of Alberta, together with their spouse and dependent children, are eligible to apply for a permanent resident visa through CIC as a Provincial Nominee. CIC expedites permanent resident applications from Provincial Nominees and makes final decisions on the permanent resident applications.

The AINP currently includes the following streams: Employer Driven Stream; Family Stream; Strategic recruitment Stream and Self-Employed Farmer Stream. Visit out website at www.AlbertaCanada.com/ainp to find out which Stream(s) you may be eligible for and to download application forms.

[ Source: Alberta Immigrant Nominee Program ]

Can I immigrate to Canada to work in this field?

You may be eligible to apply as a federal skilled worker if you have an arranged offer of permanent employment from a Canadian employer, or if you have been living legally in Canada for one year as an international student or temporary foreign worker. Find out more about who is eligible to apply in the Federal skilled worker section.

[ Source: Citizenship and Immigration Canada ]
Please consult the Lethbridge--Medicine Hat Region and Canada tabs for more useful information related to jobs.