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Customer Service Representatives – Financial Services  (NOC 1433)
Cape Breton Region
Description |  Titles |  Duties |   Related Occupations

Customer service representatives in this unit group process customers' financial transactions and provide information on related banking products and services. They are employed by banks, trust companies, credit unions and similar financial institutions.

bank teller, credit union teller, financial customer service representative, foreign exchange teller – financial services.

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Customer service representatives in this unit group perform some or all of the following duties:
  • Process customer cash deposits and withdrawals, cheques, transfers, bills, credit card payments, money orders, certified cheques and other related banking transactions
  • Obtain and process information required for the provision of services, such as opening accounts and savings plans and purchasing bonds
  • Sell travellers' cheques, foreign currency and money orders
  • Balance daily transactions using computer programs, calculators and adding machines
  • Sort and file deposit slips and cheques
  • Prepare customer statements and other correspondence for mailing
  • Answer enquiries and resolve problems or discrepancies concerning customers' accounts.
Included Cities in Region | Service Canada Offices

Sydney, Port Hawkesbury, Belgiumtown, Bras d'Or, Bridgeport, Caledonia, Centreville Reserve Mines, Dominion, East Slope, Florence, Gannon Road, Glace Bay, Havenside, Hub, Kaneville, Little Bras d'Or, Louisbourg, McKays Corner, McLeods Crossing, Morien Hill, New Aberdeen, New Victoria, New Waterford, North Sydney, Passchendaele, Reserve Mines, Reserve Rows, River Ryan, Scotchtown, Steeles Hill, Sterling, Sydney Mines, Table Head, Tomkinsville

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View a list of Service Canada offices in this area.

Outlook & Prospects for Customer Service Representatives – Financial Services in Cape Breton Region

The future forecast and current conditions for an occupation can vary based on location or due to changes in the economy, technology, or demand for a product or service.

Local Employment Potential Information

Table on the employment potential for Customer Service Representatives – Financial Services in Cape Breton Region as well as in the rest of the Nova Scotia.
Location Employment Potential Release Date
Cape Breton Region Fair 2012-01-13

Currently the chances of qualified Customer Service Representatives in Financial Services finding employment are considered to be fair in the local area. Consolidation of financial institutions, and automation of services such as ATMs and online banking have affected demand for this occupation in recent years. However, many financial institutions are now offering longer hours and are opening on Saturdays, which have created more opportunity for customer service representatives. As this is usually an entry level occupation in the industry, vacancies occur as tellers move to other jobs in the organization, leave for other jobs or retire. This occupational group does not include call centre positions associated with financial institutions.

In addition to employment opportunities locally, opportunities may exist in other areas of the province or in other regions of the country. People who are able to work elsewhere may want to research opportunities for this occupation in other labour markets within Nova Scotia and across the country. The future employment outlook for Customer Service Representatives in Financial Services in Nova Scotia is expected to be fair over the next 5 years.

Additional information on Customer Service Representatives in Financial Services (opportunities in other areas, training, who hires, current job openings, statistics and other information), is available on other parts of this web site.

[ Source: Labour Market Information - HRSDC ]
Please consult the Nova Scotia and Canada tabs for more useful information related to outlook.