Explore Careers - Job Market Report
This unit group includes clerks who answer enquiries and provide information regarding an establishment's goods, services and policies and who provide customer services such as receiving payments and processing requests for services. They are employed by retail establishments, call centres, insurance, telephone and utility companies and other establishments throughout the private and public sectors.
accounts information clerk, bus information clerk, call centre agent – customer service, complaints clerk – customer service, counter enquiries clerk, courtesy desk clerk, customer service clerk, customer service representative – call centre, enquiries clerk, hospital information clerk, information clerk – customer service, lost-and-found clerk, order desk agent, public relations clerk, tourist information clerk.
- Customer service clerks in retail establishments answer, in person or on the phone, enquiries from customers and investigate complaints regarding the establishment's goods, services and policies; arrange for refunds, exchange and credit for returned merchandise; receive account payments; and receive credit and employment applications.
- Call centre agents take customer orders for goods or services; promote goods or services; respond to enquiries and emergencies; investigate complaints and update accounts.
- Customer service clerks in insurance, telephone, utility and similar companies explain the type and cost of services offered; order services; provide information about claims or accounts; update accounts; initiate billing and process claim payments; and receive payment for services.
- Information clerks provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.
Longueuil, Beloeil, Contrecoeur, Granby, Huntingdon, Mont-Saint-Hilaire, Otterburn Park, Saint-Hyacinthe, Saint-Jean-sur-Richelieu, Salaberry-de-Valleyfield, Acton Vale, Bedford, Cowansville, Farnham, Iberville, L'Île-Perrot, Marieville, Pincourt, Richelieu, Saint-Césaire, Sainte-Julie, Saint-Joseph-de-Sorel, Saint-Luc, Saint-Rémi, Saint-Timothée, Sorel, Tracy, Waterloo, McMasterville, Nitro, Saint-Mathieu-de-Beloeil, Val-Boisé
Outlook & Prospects for Customer Service, Information and Related Clerks in Montérégie Region
The future forecast and current conditions for an occupation can vary based on location or due to changes in the economy, technology, or demand for a product or service.
Local Employment Potential Information
|Location||Employment Potential||Release Date|
For the 2012 - 2014 period, job opportunities in the Monteregie region are expected to be fair for this occupation. Employment levels are high in this occupational group, and labour demand will be quite strong. Openings will come from the need to replace retiring workers. Job opportunities will also arise from the high turnover rate.
The employment sectors are highly diversified, with close to half of the workers employed in the manufacturing sector, the information and cultural sector and wholesale trade. The economic slowdown, competition from low-wage countries, recruiting difficulties encountered by companies, and improved information services via the Internet should create a slight drop in employment levels for customer service clerks (particularly call centre agents) over the next few years.
This occupation requires high mobility. Approximately 45% of workers in this occupational group work in Montreal.
Local Labour Market News
Week of May 06 – May 10, 2013
- Buropro buys Papeterie Expert in Saint-Hyacinthe and creates 25 jobs (available in French only)
Week of Apr 29 – May 03, 2013
- The opening of an Apple store in the Quartier DIX30 in Brossard leads to the creation of 70 jobs (available in French only)
- Klareco, a recycling plant in Longueuil, has ceased its activities, leading to the layoff of 75 employees (available in French only)
- Target is hiring in May in Longueuil and Brossard to fill close to 100 positions for its three new stores (available in French only)
Week of Apr 22 – Apr 26, 2013
- Volvo St-Hyacinthe will close its doors next June 30th, which will lead to the layoff of nearly a dozen people (available in French only)
Week of Apr 08 – Apr 12, 2013
- Bock Équipements of Saint-Hyacinthe has stopped its activities and laid off its employees (available in French only)
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