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Customer Service, Information and Related Clerks  (NOC 1453)
Estrie Region
Description |  Titles |  Duties |   Related Occupations

This unit group includes clerks who answer enquiries and provide information regarding an establishment's goods, services and policies and who provide customer services such as receiving payments and processing requests for services. They are employed by retail establishments, call centres, insurance, telephone and utility companies and other establishments throughout the private and public sectors.

accounts information clerk, bus information clerk, call centre agent – customer service, complaints clerk – customer service, counter enquiries clerk, courtesy desk clerk, customer service clerk, customer service representative – call centre, enquiries clerk, hospital information clerk, information clerk – customer service, lost-and-found clerk, order desk agent, public relations clerk, tourist information clerk.

The following is a summary of main duties for some occupations in this unit group:
  • Customer service clerks in retail establishments answer, in person or on the phone, enquiries from customers and investigate complaints regarding the establishment's goods, services and policies; arrange for refunds, exchange and credit for returned merchandise; receive account payments; and receive credit and employment applications.
  • Call centre agents take customer orders for goods or services; promote goods or services; respond to enquiries and emergencies; investigate complaints and update accounts.
  • Customer service clerks in insurance, telephone, utility and similar companies explain the type and cost of services offered; order services; provide information about claims or accounts; update accounts; initiate billing and process claim payments; and receive payment for services.
  • Information clerks provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.
Included Cities in Region | Service Canada Offices

Sherbrooke, Coaticook, Lac-Mégantic, Richmond, Asbestos, Bromptonville, Cookshire, Danville, East Angus, Fleurimont, Lennoxville, Magog, Rock Forest, Valcourt, Windsor

View a list of Service Canada offices in this area.

Jobs for Customer Service, Information and Related Clerks in Estrie Region

Job opportunities from Job Bank and contributing job sites are updated daily.

There are 43 job postings in Estrie Region.

Table of job opportunities for your chosen occupation at the regional level.
Date Posted Job Title Employer Location Source
2013-05-23 call centre agent - customer service NORDIA INC.
  • Sherbrooke
Emploi-Québec Emploi-Québec
2013-05-23 customer service agent 9103-7754 QUÉBEC INC.
  • Sherbrooke
Emploi-Québec Emploi-Québec
2013-05-23 customer service adviser ALOHA BIKINI
  • Sherbrooke
Emploi-Québec Emploi-Québec
2013-05-23 customer service adviser ALOHA BIKINI
  • Sherbrooke
Emploi-Québec Emploi-Québec
2013-05-23 customer service agent 9109-2122 QUÉBEC INC.
  • Magog
Emploi-Québec Emploi-Québec
2013-05-23 customer service clerk Dépan-Escompte Couche-Tard Inc.
  • Magog
Emploi-Québec Emploi-Québec
2013-05-23 call centre agent - customer service ICT Canada Marketing inc.
  • Sherbrooke
Emploi-Québec Emploi-Québec
2013-05-23 call centre agent - customer service ICT Canada Marketing inc.
  • Sherbrooke
Emploi-Québec Emploi-Québec
2013-05-23 customer service clerk P.H. VITRES D'AUTOS INC.
  • Sherbrooke
Emploi-Québec Emploi-Québec
2013-05-23 call centre agent - customer service ICT Canada Marketing inc.
  • East Angus
Emploi-Québec Emploi-Québec
2013-05-23 call centre agent - customer service ICT Canada Marketing inc.
  • Coaticook
Emploi-Québec Emploi-Québec
2013-05-23 call centre agent - customer service ICT Canada Marketing inc.
  • Magog
Emploi-Québec Emploi-Québec
2013-05-23 call centre agent - customer service ICT Canada Marketing inc.
  • Windsor
Emploi-Québec Emploi-Québec
2013-05-22 customer service clerk Cuisine Idéale Inc
  • Sherbrooke
Emploi-Québec Emploi-Québec
2013-05-22 customer service assistant ADECCO SERVICES DE RESSOURCES HUMAINES LTÉE
  • Magog
Emploi-Québec Emploi-Québec
2013-05-21 customer service agent RESTAURANTS SUBWAY DE L'ESTRIE iNC.
  • Sherbrooke
Emploi-Québec Emploi-Québec
2013-05-21 customer service agent FROMAGERIE LA STATION INC.
  • Coaticook
Emploi-Québec Emploi-Québec
2013-05-21 customer service clerk Dépan-Escompte Couche-Tard Inc.
  • Coaticook
Emploi-Québec Emploi-Québec
2013-05-21 customer service agent SHER-WOOD HOCKEY INC.
  • Sherbrooke
Emploi-Québec Emploi-Québec
2013-05-21 customer service clerk Dépan-Escompte Couche-Tard Inc.
  • Magog
Emploi-Québec Emploi-Québec

Where to look for job opportunities

Job postings can be found in many places: on the Internet, on community bulletin boards, at job fairs or in newspaper help wanted sections.

Information about available work is often circulated through managers, employees and business associates, as well as through family, friends and acquaintances. Networking Link opens in a new window is one of the best ways to search for jobs.

RSS job search feed

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