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User Support Technicians  (NOC 2282)
Chaudière-Appalaches Region
Description |  Titles |  Duties |   Related Occupations

Technicians in this group provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. They are employed by computer hardware manufacturers and retailers, software developers, in call centres and in information technology units throughout the private and public sectors. Technicians in this group are also employed by independent technical support companies or they may be self-employed.

call centre agent – technical support, client support representative – systems, computer help desk representative – systems, computer help desk supervisor, hardware installation technician, hardware technical support analyst, help desk technician, software installation technician, software technical support analyst, systems support representative, technical support analyst – systems, technical support supervisor, user support technician.

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User support technicians perform some or all of the following duties:
  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Emulate or reproduce technical problems encountered by users
  • Provide advice and training to users in response to identified difficulties
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • May supervise other technical support workers in this group.
Included Cities in Region | Service Canada Offices

Montmagny, Sainte-Marie, Saint-Georges, Thetford Mines, Beauceville, Black Lake, Charny, Disraeli, Lac-Etchemin, Lévis, Saint-Jean-Chrysostome, Saint-Joseph-de-Beauce, Saint-Nicolas, Saint-Rédempteur, Saint-Romuald

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View a list of Service Canada offices in this area.

Education & Job Requirements for User Support Technicians in Chaudière-Appalaches Region

Education and job requirements can vary by region. Workers in regulated occupations require a licence to work legally. Workers in non-regulated occupations do not require a licence, but employers may have other certification requirements.

Provincial/Territorial Regulation

Table of job opportunities for your chosen occupation at the provincial or territorial level.
Location Regulation
Québec
Not regulated

This occupation does not require certification in Québec.

Many occupations require licensing or certification to operate certain types of equipment, or to drive trucks and other vehicles. However, most of these occupations are not part of the list of regulated professions and trades.

[ Source: Labour Market Information - HRSDC ]

Ministries and Departments of Education

Education is the responsibility of the ten provinces and three territories. Each has its own ministry (sometimes called "department") that oversees the organization, delivery and assessment of education.

Distance Learning

Distance learning lets you study via the Internet or other methods such as cable TV or correspondence. It also opens virtual doors for students who cannot study away from home.

Visit CanLearn for a list of Canadian colleges, universities and other institutions providing thousands of courses at a distance.

[ Source: CanLearn - HRSDC ]
Please consult the Chaudière-Appalaches Region and Canada tabs for more useful information related to education and job requirements.