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Customer Service Representatives – Financial Services  (NOC 1433)
Bas-Saint-Laurent Region
Description |  Titles |  Duties |   Related Occupations

Customer service representatives in this unit group process customers' financial transactions and provide information on related banking products and services. They are employed by banks, trust companies, credit unions and similar financial institutions.

bank teller, credit union teller, financial customer service representative, foreign exchange teller – financial services.

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Customer service representatives in this unit group perform some or all of the following duties:
  • Process customer cash deposits and withdrawals, cheques, transfers, bills, credit card payments, money orders, certified cheques and other related banking transactions
  • Obtain and process information required for the provision of services, such as opening accounts and savings plans and purchasing bonds
  • Sell travellers' cheques, foreign currency and money orders
  • Balance daily transactions using computer programs, calculators and adding machines
  • Sort and file deposit slips and cheques
  • Prepare customer statements and other correspondence for mailing
  • Answer enquiries and resolve problems or discrepancies concerning customers' accounts.
Included Cities in Region | Service Canada Offices

La Pocatière, Rimouski, Rivière-du-Loup, Amqui, Cabano, Causapscal, Matane, Mont-Joli, Notre-Dame-du-Lac, Pointe-au-Père, Trois-Pistoles, Le Bic

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View a list of Service Canada offices in this area.

Outlook & Prospects for Customer Service Representatives – Financial Services in Bas-Saint-Laurent Region

The future forecast and current conditions for an occupation can vary based on location or due to changes in the economy, technology, or demand for a product or service.

Local Employment Potential Information

Table on the employment potential for Customer Service Representatives – Financial Services in Bas-Saint-Laurent Region as well as in the rest of the Québec.
Location Employment Potential Release Date
Bas-Saint-Laurent Region Fair 2013-01-09

For the 2012-2014 period, job opportunities in the Bas-Saint-Laurent region are expected to be fair for this occupation.

After many branch closures and the reorganization of banking services in the 1990s, banks and credit unions have had to improve their customer service and further extend their business hours owing to strong competition in their sector. Therefore, the region experienced employment growth in the early 2000s, but these effects seem to have diminished. Employment levels have remained stable in this occupation over the past few years.

According to the 2006 Census, all customer service representatives - financial services worked in the finance and insurance sector.

A slight decrease in the number of jobs is forecast for the coming years because of new waves of mergers and centralizations among financial institutions. There will, however, be a few openings resulting from the need to replace retiring workers and promoted employees. Most openings will stem from the need to replace a few retiring workers and promoted employees. Many banking services employees retired in the 1990s. Consequently, the number of workers aged 55 or over is relatively low.

The few openings will be filled by new graduates or experienced workers who are involuntarily working part time. There are a small number of unemployed representatives in the region.

[ Source: Labour Market Information - HRSDC ]
Please consult the Québec and Canada tabs for more useful information related to outlook.