Local Employment Requirements
There are no formal educational training requirements for dispatchers and radio operators. Training for this occupational group is done primarily on-the-job. Depending on the sector, radio operators may need to obtain certification from Industry Canada.
Additional information for foreign trained workers may be found at the Canadian Information Centre for International Credentials: http://www.cicic.ca.
Local Skills Requirements
Previous experience and bilingualism are considered assets.
Computer skills are required including the use of inventory and transportation management systems.
Taxi dispatchers need to have knowledge of their local streets and area. Truck dispatchers require knowledge concerning travel routes and distances. Emergency services workers need to knkow emergency procedures, including cardiopulmonary resuscitation (CPR) and first aid as they may be required to provide assistance to callers until emergency personnel can reach them.
The most important essential skills for dispatchers and radio operators are oral communication, problem solving and decision making.
For additional information about essential skills, please visit: http://www.hrsdc.gc.ca/eng/workplaceskills/essential_skills/general/home.shtml.
There are often specific abilities, aptitudes and knowledge that are prerequisites to obtain employment in an occupation.
Most employers who advertise are looking for workers who have the following experience and skills:
Dispatcher Specific Skills:
Process and transmit information and instructions. Operate computer-aided communications and dispatching equipment. Dispatch personnel according to schedules and work orders.
Maintain work records and logs.
Detailed profiles, requirements and application and admissions information.
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There are usually no formal educational training requirements for dispatchers and radio operators.
Related training in French:
505 du Collège Street
Dieppe, NB E1A 6X2
Tel: (506) 856-2200
Toll free: 1-800-561-7162
Fax: (506) 856-2847
For additional information about training institutions, please visit http://canlearn.ca.