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Dispatchers and Radio Operators  (NOC 1475)
Moncton--Richibucto Region
Description |  Titles |  Duties |   Related Occupations

Dispatchers operate radios and other telecommunication equipment to dispatch emergency vehicles and to co-ordinate the activities of drivers and other personnel. They are employed by police, fire and health departments, other emergency service agencies, taxi, delivery and courier services, trucking and utilities companies, and other commercial and industrial establishments. Radio operators receive, transmit and record signals and messages using radios and other telecommunication equipment. They are employed by transportation companies, mining, forestry and other industrial establishments, and the armed forces.

911 dispatcher, alarm system dispatcher, ambulance dispatcher, emergency vehicle dispatcher, inbound/outbound freight co-ordinator, mobile equipment dispatcher, radio operator, radio operator – military, taxi dispatcher, tow truck dispatcher, truck dispatcher, utilities maintenance crew dispatcher.

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Dispatchers perform some or all of the following duties:
  • Receive requests for emergency assistance or service and contact ambulances, police and fire departments, tow-trucks, and utility crews
  • Process and transmit information and instructions to co-ordinate the activities of vehicle operators, crews and equipment using a variety of computer-aided communications and dispatching equipment
  • Dispatch personnel according to written schedules and work orders, or as required by emergency situations
  • Advise vehicle operators of route and traffic problems such as construction, accidents, congestion, weather conditions, weight and size restrictions and other information
  • Monitor personnel workloads and locations
  • Maintain operator work records using computerized or manual methods and ensure time sheets and payroll summaries are completed accurately
  • Maintain computer and manual records of mileage, fuel use, repairs and other expenses, and generate reports.
Radio operators perform some or all of the following duties:
  • Operate radio equipment to communicate with ships, aircraft, mining crews, offshore oil rigs, logging camps and other remote operations
  • Operate and assist in the maintenance of fixed, air transportable, mobile and naval communications equipment in the Canadian armed forces.
Included Cities in Region | Service Canada Offices

Moncton, Bouctouche, Dieppe, Richibucto, Riverview, Sackville, Shediac, McEwen, Salisbury

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View a list of Service Canada offices in this area.

Education & Job Requirements for Dispatchers and Radio Operators in Moncton--Richibucto Region

Education and job requirements can vary by region. Workers in regulated occupations require a licence to work legally. Workers in non-regulated occupations do not require a licence, but employers may have other certification requirements.

Local Employment Requirements

There are no formal educational training requirements for dispatchers and radio operators. Training for this occupational group is done primarily on-the-job. Depending on the sector, radio operators may need to obtain certification from Industry Canada.

Additional information for foreign trained workers may be found at the Canadian Information Centre for International Credentials: http://www.cicic.ca.

[Report Publication Date: 2010-02-19 |  Source: Labour Market Information - HRSDC ]

Local Skills Requirements

Previous experience and bilingualism are considered assets.

Computer skills are required including the use of inventory and transportation management systems.

Taxi dispatchers need to have knowledge of their local streets and area. Truck dispatchers require knowledge concerning travel routes and distances. Emergency services workers need to knkow emergency procedures, including cardiopulmonary resuscitation (CPR) and first aid as they may be required to provide assistance to callers until emergency personnel can reach them.

The most important essential skills for dispatchers and radio operators are oral communication, problem solving and decision making.

For additional information about essential skills, please visit: http://www.hrsdc.gc.ca/eng/workplaceskills/essential_skills/general/home.shtml.

[Report Publication Date: 2010-02-19 |  Source: Labour Market Information - HRSDC ]

Skills Requirements

There are often specific abilities, aptitudes and knowledge that are prerequisites to obtain employment in an occupation.

Most employers who advertise are looking for workers who have the following experience and skills:

Experience:
0-2 years

Dispatcher Specific Skills:
Process and transmit information and instructions. Operate computer-aided communications and dispatching equipment. Dispatch personnel according to schedules and work orders.

Additional Skills:
Maintain work records and logs.

[Source: Labour Market Information - HRSDC ]

List of Associations

AssociationsLink opens in a new window are organizations that may provide news to its members about networking events, professional development and other common issues for people working in the same industry.

[ Source: Labour Market Information - HRSDC ]

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  • Scholarships

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[ Source: CanLearn - HRSDC ]

Local Training

There are usually no formal educational training requirements for dispatchers and radio operators.

Related training in French:

CCNB Dieppe
505 du Collège Street
Dieppe, NB E1A 6X2
Tel: (506) 856-2200
Toll free: 1-800-561-7162
Fax: (506) 856-2847
www.ccnb.nb.ca

For additional information about training institutions, please visit http://canlearn.ca.

[ Report Publication Date: 2011-05-24 | Source: Labour Market Information - HRSDC ]
Information for Newcomers

Getting your language skills assessed

If you do not know what your English or French language level is, visit one of the Language Assessment Centres across Canada. They will assess your language level and direct you to the appropriate language training program.

[ Source: Citizenship and Immigration Canada ]
Please consult the New Brunswick and Canada tabs for more useful information related to education and job requirements.