Employers place a strong emphasis on essential skills in the workplace. Essential skills are used in nearly every occupation, and are seen as ¿building blocks¿ because people build on them to learn all other skills.
Each profile contains a list of example tasks that illustrate how each of the 9 essential skill is generally performed by the majority of workers in an occupation. The estimated complexity levels for each task, between 1 (basic) and 5 (advanced), may vary based on the requirements of the workplace.
This unit group includes other elemental occupations, not elsewhere classified, primarily concerned with the provision of services. Workers in these occupations are employed by a wide range of retail service establishments.
Other Elemental Service Occupations
- phone service providers, such as plumbers, locksmiths and tow truck operators, to arrange for service. (1)
- Interact with co-workers throughout their shift to exchange information and co-ordinate work and during staff meetings to discuss unique events or problems. (1)
- Interact with supervisors to discuss work schedules, clarify duties, receive instructions and resolve problems. (1)
- Communicate with customers to provide service and respond to questions. (1)
- Communicate with customers to resolve problems. Customer service is very important. (2)
- Greet the family and friends of the deceased, offering them reassurance and support. Appropriateness of voice and demeanor is very important. (1)
- The ticket office inadvertently issues two people the same seat. Ushers make other seat arrangements if the performance is not sold out, using tact and courtesy to promote customer satisfaction. (1)
- A car in the parking lot is leaking gasoline or its lights have been left on. Parking lot attendants attempt to track down the motorist. (1)
- Tanning salon customers lodge complaints relating to matters such as the cleanliness of the tanning beds or the choice of radio stations. Tanning salon attendants first identify what is making the customer unhappy and then resolve the problem as soon as possible. (2)
- A family member becomes emotionally distraught during a funeral service and is upsetting others. Although funeral attendants have procedures to guide their actions, they determine the best solution based on their experience of the family and the unique nature of the service. (2)
- Salon attendants may face time pressures when hair stylists in the shop are heavily booked. They use human relations skills and enlist the co-operation of management to solve the problem. (2)
- Parking lot attendants decide where customers should park to maximize the use of the lot. (1)
- Funeral attendants decide how to arrange the flowers, considering the type and number of arrangements. (1)
- Ushers decide when to seat late arrivals to minimize the disruption to others. (1)
- Ticket takers decide how to proceed with a patron's complaint and when it is appropriate to refer the problem to the manager. (2)
- Tanning salon attendants decide whether to allow a new member to pay later yet begin tanning sessions immediately. (2)
Critical Thinking information was not collected for this profile.
Job Task Planning and Organizing
Some workers in other elemental service occupations in this group, such as parking lot attendants, tanning salon attendants and cloakroom attendants, have little variety in work activities which are driven by the flow of business from customers. Job incumbents work independently with little need to integrate their work with the work plans of others. Other workers in this group, such as beauty salon attendants and funeral attendants, have variety within a routine and work in an integrated way with others, such as hair stylists or morticians. Customer service is a high priority in all these occupations and workers have the authority to re-order their tasks to solve customer problems or handle complaints.
Significant Use of Memory
- Parking lot attendants remember licence plate numbers long enough to record them.
- Funeral attendants remember family names and faces to provide personalized service.
- Tanning salon attendants remember which customers are in which rooms and for approximately how long to facilitate scheduling and clean-up tasks.
- Ushers memorize the names and dates of upcoming performances to advise patrons as requested.
- May consult with colleagues or supervisors to obtain time-sensitive information. (1)
- May do a walking tour of the establishment to become familiar with the layout. (1)
- May refer to manuals to look up information on policies and procedures. (2)
Other Essential Skills:
Working with Others
Some workers in other elemental service occupations in this group, such as parking lot attendants and laundromat attendants, work alone serving customers. They communicate with others as necessary by phone. Cloakroom attendants often work with a partner during busy periods. Some workers in other elemental service occupations in this group, such as beauty salon attendants, ushers and funeral attendants, work independently within a team context, co-ordinating with others as needed.
Some workers in other elemental service occupations in this group take company-sponsored training including customer service, listening skills and evacuation procedures. Some read brochures, articles or journals for technical information.