• Read notes from colleagues to co-ordinate work. (1)
• Read memos from management regarding changes to policies, procedures or industry regulations. (2)
• Read brochures and advertisements to meet the information needs of their customers. (2)
• May refer to communication binders, prepared by their retail establishment and centrally located for easy access, to obtain specific information. (2)
• Refer to booklets and manuals to acquire new information about duties and emergency procedures or to find specific information as needed on an ongoing basis such as information on pricing. (3)

• Ticket takers scan tickets as customers hand them in to verify the date, time, seat number and name of performance. (1)
• Ushers read movie posters to replace those that are outdated with current ones. (1)
• Cloakroom attendants complete forms to record the number of binoculars and assistive hearing devices rented out during performances. (1)
• Parking lot attendants refer to control summary sheets to check the number of outstanding tickets when taking over a shift from another attendant. (2)
• Tanning salon attendants read tables that relate skin types to appropriate tanning programs. (2)
• Funeral attendants check all death certificates prior to removing bodies from hospitals to ensure that the certificates have been filled out completely. (2)

• May write in appointment books to schedule incoming customers. (1)
• Enter information such as names, addresses and licence plate numbers on various forms to keep records which may be used by others to prepare reports. (1)
• Write brief notes to remind themselves of specific events or instructions or to share information with co-workers on different shifts. (1)
• May write detailed notes to supervisors describing incidents relating to customer complaints. (2)

• Laundromat attendants receive cash payments from customers, providing change, and exchange paper bills for coin. (1)
• Parking lot attendants calculate parking fees by multiplying the time parked by an hourly rate. (2)

• Tanning consultants schedule sessions for clients without advance appointments by monitoring the availability of the tanning beds and make adjustments to the schedule when clients arrive late or use less than their scheduled time. (2)

• Laundromat attendants weigh dry laundry to calculate custom laundry charges. (1)
• Beauty salon attendants measure out volumes involving doubling or quadrupling a specified mix. (2)

• Tanning consultants estimate the number and duration of tanning sessions required for each client, based on skin type. (1)
• Door attendants estimate how long it would take to drive between two points in the city, considering factors such as weather conditions and traffic flow, to assist guests when asked. (2)

• phone service providers, such as plumbers, locksmiths and tow truck operators, to arrange for service. (1)
• Interact with co-workers throughout their shift to exchange information and co-ordinate work and during staff meetings to discuss unique events or problems. (1)
• Interact with supervisors to discuss work schedules, clarify duties, receive instructions and resolve problems. (1)
• Communicate with customers to provide service and respond to questions. (1)
• Communicate with customers to resolve problems. Customer service is very important. (2)

• Greet the family and friends of the deceased, offering them reassurance and support. Appropriateness of voice and demeanor is very important. (1)

• The ticket office inadvertently issues two people the same seat. Ushers make other seat arrangements if the performance is not sold out, using tact and courtesy to promote customer satisfaction. (1)
• A car in the parking lot is leaking gasoline or its lights have been left on. Parking lot attendants attempt to track down the motorist. (1)
• Tanning salon customers lodge complaints relating to matters such as the cleanliness of the tanning beds or the choice of radio stations. Tanning salon attendants first identify what is making the customer unhappy and then resolve the problem as soon as possible. (2)
• A family member becomes emotionally distraught during a funeral service and is upsetting others. Although funeral attendants have procedures to guide their actions, they determine the best solution based on their experience of the family and the unique nature of the service. (2)
• Salon attendants may face time pressures when hair stylists in the shop are heavily booked. They use human relations skills and enlist the co-operation of management to solve the problem. (2)

• Parking lot attendants decide where customers should park to maximize the use of the lot. (1)
• Funeral attendants decide how to arrange the flowers, considering the type and number of arrangements. (1)
• Ushers decide when to seat late arrivals to minimize the disruption to others. (1)
• Ticket takers decide how to proceed with a patron's complaint and when it is appropriate to refer the problem to the manager. (2)
• Tanning salon attendants decide whether to allow a new member to pay later yet begin tanning sessions immediately. (2)

Critical Thinking information was not collected for this profile.

Some workers in other elemental service occupations in this group, such as parking lot attendants, tanning salon attendants and cloakroom attendants, have little variety in work activities which are driven by the flow of business from customers. Job incumbents work independently with little need to integrate their work with the work plans of others. Other workers in this group, such as beauty salon attendants and funeral attendants, have variety within a routine and work in an integrated way with others, such as hair stylists or morticians. Customer service is a high priority in all these occupations and workers have the authority to re-order their tasks to solve customer problems or handle complaints.

• Parking lot attendants remember licence plate numbers long enough to record them.
• Funeral attendants remember family names and faces to provide personalized service.
• Tanning salon attendants remember which customers are in which rooms and for approximately how long to facilitate scheduling and clean-up tasks.
• Ushers memorize the names and dates of upcoming performances to advise patrons as requested.

• May consult with colleagues or supervisors to obtain time-sensitive information. (1)
• May do a walking tour of the establishment to become familiar with the layout. (1)
• May refer to manuals to look up information on policies and procedures. (2)

• Use industry-specific software packages. For example, they may use customized software to control tanning booths. (1)

Some workers in other elemental service occupations in this group, such as parking lot attendants and laundromat attendants, work alone serving customers. They communicate with others as necessary by phone. Cloakroom attendants often work with a partner during busy periods. Some workers in other elemental service occupations in this group, such as beauty salon attendants, ushers and funeral attendants, work independently within a team context, co-ordinating with others as needed.

Some workers in other elemental service occupations in this group take company-sponsored training including customer service, listening skills and evacuation procedures. Some read brochures, articles or journals for technical information.