Employers place a strong emphasis on essential skills in the workplace. Essential skills are used in nearly every occupation, and are seen as ¿building blocks¿ because people build on them to learn all other skills.
Each profile contains a list of example tasks that illustrate how each of the 9 essential skill is generally performed by the majority of workers in an occupation. The estimated complexity levels for each task, between 1 (basic) and 5 (advanced), may vary based on the requirements of the workplace.
Working with Others
Workers in other occupations in travel, accommodation, amusement and recreation mainly work independently, co-ordinating tasks as needed with co-workers. They may work alone on night shifts. They work with partners for specific duties, such as laying out marking lines on hockey rinks and preparing for tournaments.
Workers in other occupations in travel, accommodation, amusement and recreation continue to learn. For example, they may take first aid, cardiopulmonary resuscitation (CPR) training, public relations or hospitality courses. They may also take courses on the operation and maintenance of new equipment.
All essential skills are affected by the introduction of technology in the workplace. The ability of workers in other occupations in travel, accommodation, amusement and recreation to adapt to new technologies is strongly related to their skill levels across the essential skills, including reading, writing, thinking and communication skills. Technologies are transforming the ways in which workers obtain, process and communicate information, and the types of skills needed to perform in their jobs. In particular, workers in other occupations in travel, accommodation, amusement and recreation require basic skills to operate diverse types of digital equipment: scanners (e.g. to validate the authenticity of luggage tags, tickets, memberships and gift cards), electronic cash registers and touch-screens (e.g. to tally purchases and create customers' bills), or electronic surveillance equipment (e.g. to monitor codes, alarm systems, buildings and the activities). They may also use hand-held metal detectors to locate weapons, such as knives and guns concealed under clothing.
Technology in the workplace further affects the complexity of tasks related to the essential skills required for this occupation. For example, workers need the skills to use increasingly complex technologies, such as multi-function facility booking systems. Yet, the use of electronic databases and keyword search functions can also make it easier to locate data, such as specific facility bookings within the system. Software and hardware developers are also improving ease of use for workers through touch-screen technology, built-in self-help tutorials and more user-friendly software applications. Tasks previously done manually, such as entering dates, times and amounts into forms, are completed with speed and efficiency using specialized applications. Furthermore, with calculators, specialized booking software and point-of-sale equipment, workers no longer need to manually calculate costs, invoice amounts or currency conversions.