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Collectors  (NOC 1435)
Capitale-Nationale Region
Description |  Titles |  Duties |   Related Occupations

Collectors collect payments on overdue accounts and bad cheques and locate debtors to make collection arrangements. They are employed by collection agencies, utility companies, department stores, loan companies, banks and credit unions, and by financial and licensing departments within governments.

bill collector, collection clerk, collection officer (except taxation), collections investigation officer, collector, credit and collection clerk, locator – collection, skip tracer – collection.

Collectors perform some or all of the following duties:
  • Notify debtors of overdue payments and accounts by telephone, mail, and registered mail, and continue the notification process if reply is not received
  • Resolve collection issues by making payment arrangements by telephone or visit to debtor
  • Recommend legal action or discontinuation of service in cases where payment is not forthcoming
  • Trace and locate debtors, and may contact debtors' friends, neighbours, relatives and employers to obtain information
  • Answer correspondence, prepare reports and maintain records and files related to collection work
  • May work with on-line accounts and systems.
Included Cities in Region | Service Canada Offices

Québec, Beauport, Charlesbourg, Donnacona, Saint-Raymond, Baie-Saint-Paul, Beaupré, Cap-Rouge, Château-Richer, Clermont, Donohue, Lac-Saint-Charles, La Malbaie--Pointe-au-Pic, L'Ancienne-Lorette, Loretteville, Pont-Rouge, Portneuf, Sainte-Anne-de-Beaupré, Saint-Émile, Val-Bélair, Le Moyne, Plage-Rhéaume, Sainte-Anne-Ouest, Sault-à-la-Puce

View a list of Service Canada offices in this area.

Outlook & Prospects for Collectors in Capitale-Nationale Region

The future forecast and current conditions for an occupation can vary based on location or due to changes in the economy, technology, or demand for a product or service.

Local Employment Potential Information

Table on the employment potential for Collectors in Capitale-Nationale Region as well as in the rest of the Québec.
Location Employment Potential Release Date
Capitale-Nationale Region Fair 2012-10-03

For the 2012-2014 period, job opportunities for the Capitale-Nationale region are expected to be fair for this occupation. While most jobs are in the public sector, openings will arise chiefly in private companies.

A post-secondary diploma or degree in administration may be required. The company usually provides on-the-job training. In collection agencies, officers must have a collection officer's licence from the Consumer Protection Bureau. Knowledge of civil law and relevant experience are required. Bilingualism is an asset.

Local Labour Market News

Week of Jun 18 – Jun 22, 2012

Please consult the Québec and Canada tabs for more useful information related to outlook.