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Customer Service Representatives – Financial Services  (NOC 1433)
Capitale-Nationale Region
Description |  Titles |  Duties |   Related Occupations

Customer service representatives in this unit group process customers' financial transactions and provide information on related banking products and services. They are employed by banks, trust companies, credit unions and similar financial institutions.

bank teller, credit union teller, financial customer service representative, foreign exchange teller – financial services.

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Customer service representatives in this unit group perform some or all of the following duties:
  • Process customer cash deposits and withdrawals, cheques, transfers, bills, credit card payments, money orders, certified cheques and other related banking transactions
  • Obtain and process information required for the provision of services, such as opening accounts and savings plans and purchasing bonds
  • Sell travellers' cheques, foreign currency and money orders
  • Balance daily transactions using computer programs, calculators and adding machines
  • Sort and file deposit slips and cheques
  • Prepare customer statements and other correspondence for mailing
  • Answer enquiries and resolve problems or discrepancies concerning customers' accounts.
Included Cities in Region | Service Canada Offices

Québec, Beauport, Charlesbourg, Donnacona, Saint-Raymond, Baie-Saint-Paul, Beaupré, Cap-Rouge, Château-Richer, Clermont, Donohue, Lac-Saint-Charles, La Malbaie--Pointe-au-Pic, L'Ancienne-Lorette, Loretteville, Pont-Rouge, Portneuf, Sainte-Anne-de-Beaupré, Saint-Émile, Val-Bélair, Le Moyne, Plage-Rhéaume, Sainte-Anne-Ouest, Sault-à-la-Puce

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View a list of Service Canada offices in this area.

Outlook & Prospects for Customer Service Representatives – Financial Services in Capitale-Nationale Region

The future forecast and current conditions for an occupation can vary based on location or due to changes in the economy, technology, or demand for a product or service.

Local Employment Potential Information

Table on the employment potential for Customer Service Representatives – Financial Services in Capitale-Nationale Region as well as in the rest of the Québec.
Location Employment Potential Release Date
Capitale-Nationale Region Fair 2012-10-03

For the 2012-2014 period, job opportunities in the Capitale-Nationale region are expected to be fair for this occupation. Openings will arise mainly from the need to fill vacancies left by an aging workforce and from employee turnover.

In the Capitale-nationale region, work is mainly concentrated in the finance and insurance sectors.

Changes in employment for this occupation depend mainly on technological changes and the organization of banking services. In the 1990s, customer service practices changed. Clients have been encouraged to use electronic services. Cashier positions have been gradually transformed into representative or financial product advisor positions. Strong competition in the financial services sector has prompted many banks and credit unions to improve their customer service. This increase in focus on customer service in the competitive banking sector could increase the demand for these types of workers.

We also note that in the financial services sector, cashier positions are increasingly seen as entry-level positions. In the past, simply knowing how to handle money was enough to get you the job. Employers later added a Secondary School Diploma (SSD) as a basic requirement and now require a Diploma of Collegial Studies (DCS).

[ Source: Labour Market Information - HRSDC ]
Please consult the Québec and Canada tabs for more useful information related to outlook.