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General Office Clerks  (NOC 1411)
Outaouais Region
Description |  Titles |  Duties |   Related Occupations

General office clerks prepare correspondence, reports, statements and other material, operate office equipment, answer telephones and perform clerical duties of a general nature according to established procedures. They are employed in offices throughout the public and private sectors.

general office clerk, office assistant, office clerk, typist, word processor operator.

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General office clerks perform some or all of the following duties:
  • Key in, edit, proofread and finalize correspondence, reports, statements, invoices, forms, presentations and other documents, from notes or dictaphone, using computers
  • Respond to telephone, in person or electronic enquiries or forward to appropriate person
  • Provide general information to clients and the public
  • Photocopy and collate documents for distribution, mailing and filing
  • Maintain and prepare reports from manual or electronic files, inventories, mailing lists and databases
  • Process incoming and outgoing mail, manually or electronically
  • Send and receive messages and documents using fax machine or electronic mail
  • May perform bookkeeping tasks such as preparing invoices and bank deposits
  • May sort, process and verify applications, receipts, expenditures, forms and other documents
  • May order office supplies, service office equipment and arrange for servicing in the case of major repairs.
Included Cities in Region | Service Canada Offices

Gatineau, Buckingham, Hull, Maniwaki, Masson-Angers, Thurso, Aylmer, Angers, Bassin-du-Lièvre, Beauchampville, Mont-Cascades

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View a list of Service Canada offices in this area.

Outlook & Prospects for General Office Clerks in Outaouais Region

The future forecast and current conditions for an occupation can vary based on location or due to changes in the economy, technology, or demand for a product or service.

Local Employment Potential Information

Table on the employment potential for General Office Clerks in Outaouais Region as well as in the rest of the Québec.
Location Employment Potential Release Date
Outaouais Region Limited 2012-10-10

For the 2012-2014 period, job opportunities in the Outaouais region are expected to be limited for this occupation.

This occupational group's workforce has declined significantly (by more than 40%) in recent years because administrative staff now perform more diverse tasks and consequently the lines separating duties historically assigned to specific occupations are disappearing. Now, directors and professionals can use computers to perform some of the tasks traditionally assigned to office clerks. The number of jobs will drop significantly over the coming years, but at a much slower pace than in previous years. The skill sets of these workers are easily transferable to other secretarial, supervisory or administrative positions. However, a considerable number of workers in this occupational group are unemployed.

People in this occupation work primarily in Public Administration (57%), Education Services (5%), Health Care and Social Assistance (5%), and Professional, Scientific and Technical Services (5%). Employers seek people who have a good knowledge of key software used in office automation and of administrative tasks accomplished using this software. They must have thorough knowledge of French and grammar and have a strong sense of organization.

[ Source: Labour Market Information - HRSDC ]
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