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Telephone Operators  (NOC 1424)
Northwest Territories
Description |  Titles |  Duties |   Related Occupations

Telephone operators operate computerized telephone systems to advance and assist the completion of telephone calls. They are employed by telephone companies.

directory assistance operator, telephone operator, telephone service assistant, toll operator.

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Telephone operators perform some or all of the following duties:
  • Operate telephone systems to advance and complete customers' telephone calls such as long distance, pay telephone, mobile radio/telephone, person to person and emergency calls
  • Operate computerized directory listing systems or consult printed directories to provide directory assistance for customers
  • Arrange teleconferences, provide emergency services and relay phone service to people with disabilities
  • Calculate billing charges and record billing information.
Included Cities in Region | Service Canada Offices

Education & Job Requirements for Telephone Operators in Northwest Territories

Education and job requirements can vary by region. Workers in regulated occupations require a licence to work legally. Workers in non-regulated occupations do not require a licence, but employers may have other certification requirements.

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[ Source: Labour Market Information - HRSDC ]

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Information for Newcomers

Getting your language skills assessed

If you do not know what your English or French language level is, visit one of the Language Assessment Centres across Canada. They will assess your language level and direct you to the appropriate language training program.

[ Source: Citizenship and Immigration Canada ]
Please consult the Northwest Territories and Canada tabs for more useful information related to education and job requirements.