Explore Careers - Job Market Report
This unit group includes clerks who answer enquiries and provide information regarding an establishment's goods, services and policies and who provide customer services such as receiving payments and processing requests for services. They are employed by retail establishments, call centres, insurance, telephone and utility companies and other establishments throughout the private and public sectors.
accounts information clerk, bus information clerk, call centre agent – customer service, complaints clerk – customer service, counter enquiries clerk, courtesy desk clerk, customer service clerk, customer service representative – call centre, enquiries clerk, hospital information clerk, information clerk – customer service, lost-and-found clerk, order desk agent, public relations clerk, tourist information clerk.
- Customer service clerks in retail establishments answer, in person or on the phone, enquiries from customers and investigate complaints regarding the establishment's goods, services and policies; arrange for refunds, exchange and credit for returned merchandise; receive account payments; and receive credit and employment applications.
- Call centre agents take customer orders for goods or services; promote goods or services; respond to enquiries and emergencies; investigate complaints and update accounts.
- Customer service clerks in insurance, telephone, utility and similar companies explain the type and cost of services offered; order services; provide information about claims or accounts; update accounts; initiate billing and process claim payments; and receive payment for services.
- Information clerks provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.
Outlook & Prospects for Customer Service, Information and Related Clerks in Yukon Territory
The future forecast and current conditions for an occupation can vary based on location or due to changes in the economy, technology, or demand for a product or service.
Provincial Employment Potential Information
The following table identifies employment conditions within Yukon.
|Location||Employment Potential||Release Date|
Labour Market Bulletins
An analysis of the local labour market and an assessment of local employment-related events.
- November 2013 | (PDF, 535 KB)
- October 2013 | (PDF, 606 KB)
- September 2013 | (PDF, 430 KB)
- August 2013 | (PDF, 436 KB)
- July 2013 | (PDF, 498 KB)
- June 2013 | (PDF, 450 KB)
- May 2013 | (PDF, 217 KB)
- April 2013 | (PDF, 250 KB)
- March 2013 | (PDF, 215 KB)
- February 2013 | (PDF, 213 KB)
- January 2013 | (PDF, 446 KB)
- Annual Edition 2012 | (PDF, 199 KB)
Provincial / Territorial Labour Market NewsWeek of Nov 11 - Nov 15, 2013
- The Yukon Shine Distillery in Whitehorse is planning market expansion following a funding commitment
- TELUS will add full wireless services to the Yukon and NWT in September. TELUS will open stores in both Yellowknife and Whitehorse by the end of the year.
- The City of Whitehorse¿s 2012-2014 budget has allocated over $400,000 towards increasing staffing levels to help handle the city¿s 14% growth in population over the last 5 years. Among those to be hired are project specialists, a development officer, a heavy duty mechanic, information system personnel, and a bylaw constable.
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